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29 results found

  1. Allow for customization of columns on ticketing screen

    353 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Steven Powell supported this idea  · 

  2. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    190 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Steven Powell commented  · 

    Yes this is a big thing for us (currently on the trial) we have staff with office PC's and laptops.

    Steven Powell supported this idea  · 

  3. 'check-in' frequency

    6 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Steven Powell supported this idea  · 

  4. MS Office Updates

    784 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Steven Powell supported this idea  · 

  5. Free Dashboard Account

    955 votes

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    31 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Steven Powell supported this idea  · 

  6. Dark Mode

    1,909 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Steven Powell supported this idea  · 

  7. Password protect the Atera agent from end-user uninstalls

    1,619 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Steven Powell supported this idea  · 

  8. Advanced IP Address Info (consolidated)

    173 votes

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    16 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Steven Powell commented  · 

    This would be handy for us to easily see who is off-site working as some staff use mobile hotspots and we may not want to push updates out to them at that moment.

    Steven Powell supported this idea  · 

  9. Sophos Integration

    665 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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