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60 results found

  1. Allow Fiance to access Atera without Cost

    8 votes

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    0 comments  ·  Ideas and Feedback » Billing  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  2. A no-technician-license access for a personal assistant to create or re-assign tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  3. Ticketing only Atera license

    16 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  4. Office license type

    473 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Danny Stergiadis supported this idea  · 

  5. Free Dashboard Account

    948 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  6. mangement overview

    8 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  7. View-only technician role

    8 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  8. Ticketing Dashboard for display

    30 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  9. View only license

    31 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  10. Merge Agents

    170 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  11. HTTP / HTTPs Admin Portals for Devices

    77 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  12. For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent

    32 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  13. Alert when agent uninstalled

    1,487 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  14. Live screenshot of device to see user activity

    427 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Danny Stergiadis supported this idea  · 

  15. Email technician when they have been @ tagged on an internal note of a ticket

    329 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  16. Allow for customization of columns on ticketing screen

    350 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  17. Deleting comments

    40 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  18. "Work from Home" Simultaneous Dual-Monitor Support

    233 votes

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    14 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Danny Stergiadis supported this idea  · 

  19. Ability to quickly see who has Work From Home enabled

    78 votes

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    2 comments  ·  Ideas and Feedback » Work From Home  ·  Admin →
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    Danny Stergiadis supported this idea  · 

  20. In Ticket Automation Rules, Add "Action Type" to assign a ticket to a specific Contact or customer

    7 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Danny Stergiadis commented  · 

    Request:

    Add to automation "Actions" so that we can pick Action Type "Set FIeld Value" and then pick "Related Field" = Customer and then "Value" being a drop down of Customer names.
    This way we can build automations to put tickets under the right customer based on Ticket Title.

    Why?

    1. Clients sometimes send us emails directly instead of sending to the email we have setup in Atera to generate tickets. So we have to forward their email to create a ticket, but sometimes their email is not in the contacts of their customer settings and we have to manually go in after the ticket is created to fix which customer the ticket is assigned to.

    2.We also have automations running in other server farms and systems that we receive emails from. These emails have our client's account numbers or names in the subject. We want to automatically assign these to the right customer based on ticket title when the ticket is being created.

    Danny Stergiadis supported this idea  · 
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