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33 results found

  1. Ticket Checklist

    319 votes

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    23 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

    Liam Baker supported this idea  · 

  2. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    29 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Liam Baker supported this idea  · 

  3. Impact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Liam Baker supported this idea  · 

  4. Broadcast a message / also ability to scheduled a broadcast message.

    45 votes

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    9 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Liam Baker supported this idea  · 

  5. Get chassis types for computers

    14 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Liam Baker supported this idea  · 

  6. Allow AND and OR conditions

    24 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Liam Baker supported this idea  · 

  7. Privacy Mode for Clients

    19 votes

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    3 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Liam Baker shared this idea  · 

  8. Kaspersky

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Liam Baker shared this idea  · 

  9. Mobile App Improvements

    754 votes

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    41 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    Liam Baker supported this idea  · 

  10. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Liam Baker supported this idea  · 

  11. Revamped Helpdesk Agent

    346 votes

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    57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Liam Baker supported this idea  · 

  12. Mobile Device Management

    2,314 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team

    Liam Baker supported this idea  · 

  13. Improved Customized Dashboard

    1,574 votes

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    52 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Liam Baker supported this idea  · 
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