Settings and activity

123 results found

1. automatic technician response

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

2. Assign multiple technicians to a ticket

   410 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Tom Busby supported this idea  ·  Nov 26, 2024

3. order tickets by assigned technician

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

4. Auto-assign tickets with initial reply

   65 votes

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   14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

5. assign default technician

   7 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

6. Ability to sort tickets by Assigned Technician

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

7. right remote management en licensing

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

8. Work from home - Server support

   8 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

9. Admin account without licence, licensing only for management.....

   140 votes

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   9 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

10. Usage AnyDesk

    10 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

11. A no-technician-license access for a personal assistant to create or re-assign tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

12. Administrative licensing

    28 votes

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    1 comment  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

13. Work from Home usage

    42 votes

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    3 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

14. mangement overview

    8 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

15. 3rd Party Integration and Not Add-ons

    25 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

16. Microsoft Licensing integration

    198 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

17. Seperate Licensing management

    6 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

18. notifications for licensing

    9 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

19. contract and license management

    5 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

20. Webroot license sync or storage in Atera

    77 votes

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    4 comments  ·  Ideas and Feedback » Webroot  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024