Settings and activity

11 results found

1. Assign multiple technicians to a ticket

   401 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Lenny Llewellyn supported this idea  ·  Jan 24, 2024

2. White label mobile app for your customers

   385 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Lenny Llewellyn supported this idea  ·  Jan 24, 2024

3. Warranty Information Collection

   516 votes

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   8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Lenny Llewellyn supported this idea  ·  Jan 24, 2024

4. Addition of Click to Call buttons

   9 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Lenny Llewellyn supported this idea  ·  Jan 16, 2024

5. phone

   1 vote

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   1 comment  ·  Ideas and Feedback  ·  Edit…  ·  Delete…  ·  Admin →
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   Lenny Llewellyn commented  ·  Feb 14, 2023  ·  Edit…  ·  Delete…

   We use a soft phone and would be very useful if the phone number displayed on the ticket was in Click to Call format so we don't have to cut and paste to our soft phone. :-)

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   Lenny Llewellyn shared this idea  ·  Feb 14, 2023

6. Do not send notifications option

   3 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Lenny Llewellyn commented  ·  Nov 29, 2022  ·  Edit…  ·  Delete…

   Agreed, we currently send voicemails as an attachment to create a ticket. However the email address from our hosted PABX is a dummy "noreply" address and we end up with an NDR in the ticket. Annoying as we have to filter through the response to get to the original email.

   Ideally a simple do not send response tick box for the contact would be ideal. We also have other support companies that email us from their platform that generates multiple tickets due to automated responses.

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   Lenny Llewellyn supported this idea  ·  Nov 29, 2022

7. Project Management Tool

   138 votes

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   14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Lenny Llewellyn supported this idea  ·  Nov 29, 2022

8. Integration with Direct messages systems

   840 votes

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   60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Lenny Llewellyn supported this idea  ·  Oct 24, 2022

9. Integration with UniFi Cloud

   979 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Lenny Llewellyn supported this idea  ·  Oct 24, 2022

10. Documentation Management

    1,250 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Lenny Llewellyn supported this idea  ·  Oct 24, 2022

11. memory ram module configuration

    9 votes

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    2 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Lenny Llewellyn supported this idea  ·  Oct 24, 2022