Settings and activity
11 results found
-
409 votes
Hi,
We wanted to let you know that your idea is currently under review by our product team.
We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.
Best regards,
The Atera Team
Lenny Llewellyn
supported this idea
·
-
389 votesLenny Llewellyn
supported this idea
·
-
805 votesLenny Llewellyn
supported this idea
·
-
9 votesLenny Llewellyn
supported this idea
·
-
1 vote
An error occurred while saving the comment Lenny Llewellyn
shared this idea
·
-
3 votes
An error occurred while saving the comment Lenny Llewellyn
commented
Agreed, we currently send voicemails as an attachment to create a ticket. However the email address from our hosted PABX is a dummy "noreply" address and we end up with an NDR in the ticket. Annoying as we have to filter through the response to get to the original email.
Ideally a simple do not send response tick box for the contact would be ideal. We also have other support companies that email us from their platform that generates multiple tickets due to automated responses.
Lenny Llewellyn
supported this idea
·
-
139 votesLenny Llewellyn
supported this idea
·
-
849 votesLenny Llewellyn
supported this idea
·
-
1,001 votesLenny Llewellyn
supported this idea
·
-
1,256 votesLenny Llewellyn
supported this idea
·
-
10 votesLenny Llewellyn
supported this idea
·
We use a soft phone and would be very useful if the phone number displayed on the ticket was in Click to Call format so we don't have to cut and paste to our soft phone. :-)