Settings and activity
11 results found
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385 votes
Hey all,
We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.
Your feedback will be invaluable as we shape this feature to meet your needs and preferences.
If you'd like to provide input on this feature, please schedule some time for a call using the link below:
Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.
All the best,
Yakov
Lenny Llewellyn
supported this idea
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375 votesLenny Llewellyn
supported this idea
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499 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lenny Llewellyn
supported this idea
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9 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lenny Llewellyn
supported this idea
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1 vote
An error occurred while saving the comment Lenny Llewellyn
shared this idea
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3 votes
An error occurred while saving the comment Lenny Llewellyn
commented
Agreed, we currently send voicemails as an attachment to create a ticket. However the email address from our hosted PABX is a dummy "noreply" address and we end up with an NDR in the ticket. Annoying as we have to filter through the response to get to the original email.
Ideally a simple do not send response tick box for the contact would be ideal. We also have other support companies that email us from their platform that generates multiple tickets due to automated responses.
Lenny Llewellyn
supported this idea
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126 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lenny Llewellyn
supported this idea
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823 votes
Hey all,
We're currently designing an integration of Microsoft Teams with Atera.
We'd love to hear what are your expectations from such an integration.
Please answer this 1-minute survey if you'd like to provide your feedback.
Looking forward to hearing your thoughts.
Thank you,
Yakov Gorbulsky | Product Manager
Lenny Llewellyn
supported this idea
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941 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Lenny Llewellyn
supported this idea
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1,224 votesLenny Llewellyn
supported this idea
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9 votesLenny Llewellyn
supported this idea
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We use a soft phone and would be very useful if the phone number displayed on the ticket was in Click to Call format so we don't have to cut and paste to our soft phone. :-)