Settings and activity

290 results found

1. Ability to preview ticket attachment in browser + on ticket view

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

2. Restrict technicians to some customer folders only

   10 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminRoy (RoyB, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Taylor Anderson supported this idea  ·  Sep 7, 2022

3. Set default ticket view across entire company

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

4. Custom Fields > Time Entries

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

5. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

6. Automatically close tickets upon resolved alerts

   73 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey,

   
   

   We're considering the development of this feature allowing the resolving of tickets when alerts are resolved. I would love to hear some thoughts about your expectations and needs.

   
   

   If you'd like to discuss this, please find my calendar for booking a short meeting here: https://yakov-atera.youcanbook.me/ 

   
   

   Thank you,

   Yakov

   Taylor Anderson supported this idea  ·  Sep 7, 2022

7. Integration with Microsoft To-Do

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson shared this idea  ·  May 10, 2022

8. 2fa

   27 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Taylor Anderson supported this idea  ·  Mar 21, 2022

9. A means to handle separate locations

   27 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Taylor Anderson supported this idea  ·  Mar 21, 2022

10. Custom Fields per client

    47 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  ·  Mar 21, 2022

11. The ability to have several sites for one customer

    104 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  ·  Mar 21, 2022

12. Customer Contact

    74 votes

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    4 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  ·  Mar 21, 2022

13. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    181 votes

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    28 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  ·  Mar 21, 2022

14. public facing knowledgebase without requiring login

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

15. Show ticket time entries also on the customer portal

    20 votes

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    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

16. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  ·  Mar 21, 2022

17. Knowledge Base

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022
    Taylor Anderson shared this idea  ·  Mar 3, 2022

18. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

    22 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  ·  Mar 21, 2022

19. Customers should be able to create their own KB articles

    21 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  ·  Mar 21, 2022

20. Knowledge Base Customization

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson shared this idea  ·  Mar 21, 2022