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  1. documentation

    9 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Taylor Anderson supported this idea  · 

  2. Block software downloads

    7 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Taylor Anderson supported this idea  · 

  3. Ability to preview ticket attachment in browser + on ticket view

    5 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  4. Restrict technicians to some customer folders only

    10 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Taylor Anderson supported this idea  · 

  5. Set default ticket view across entire company

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  6. Custom Fields > Time Entries

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  7. Agent Collision Detection

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  8. Automatically close tickets upon resolved alerts

    71 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Taylor Anderson supported this idea  · 

  9. Integration with Microsoft To-Do

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  10. 2fa

    23 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  11. A means to handle separate locations

    26 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  12. Custom Fields per client

    45 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  13. The ability to have several sites for one customer

    101 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  14. Customer Contact

    70 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  15. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    172 votes

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    27 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  16. public facing knowledgebase without requiring login

    4 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Taylor Anderson supported this idea  · 

  17. Show ticket time entries also on the customer portal

    17 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Taylor Anderson supported this idea  · 

  18. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

    16 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 

  19. Knowledge Base

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Taylor Anderson supported this idea  · 
    Taylor Anderson shared this idea  · 

  20. Customer Portal - Allow 'main' contacts the ability to approve or deny ticket requests from their staff.

    21 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Taylor Anderson supported this idea  · 
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