Settings and activity

270 results found

1. Integration with IT Glue

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Taylor Anderson commented  ·  Feb 5, 2023  ·  Edit…  ·  Delete…

   This would be amazing!

   Also, integration with ITGlue documents inside Atera Knowledge Base. So the documents we have made in ITGlue will sync to Knowledge Base and be visible for clients if allowed.

   As well as ITGlue password integration for the Atera password vault.

   Save Submitting...
   Taylor Anderson supported this idea  ·  Feb 5, 2023

2. Alert when agent uninstalled

   1,501 votes

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   8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 2, 2023

3. desktop thumbnail preview image

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 8, 2022

4. Password protect the Atera agent from end-user uninstalls

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   31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

5. documentation

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

6. Block software downloads

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

7. Restrict technicians to some customer folders only

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

8. Set default ticket view across entire company

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

9. Agent Collision Detection

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

10. Automatically close Alert tickets when resolved

    218 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Sep 7, 2022

11. Integration with Microsoft To-Do

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson shared this idea  ·  May 10, 2022

12. 2fa

    27 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

13. A means to handle separate locations

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

14. Custom Fields per client

    49 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

15. Customer Contact

    81 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

16. Assign a contact to multiple agents and/or assign multiple contacts to an agent

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    31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

    Taylor Anderson supported this idea  ·  Mar 21, 2022

17. public facing knowledgebase without requiring login

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

18. Customer Portal - Allow 'main' contacts ability to see a simple list of their company's devices.

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

19. Customers should be able to create their own KB articles

    22 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

20. Knowledge Base Customization

    8 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Taylor Anderson shared this idea  ·  Mar 21, 2022