Settings and activity

276 results found

1. Search inside single Knowledgebase Category

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

2. Check Connectivity to Atera Servers

   6 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

3. Link Password to Knowledge Base

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 5, 2023

4. Integration with IT Glue

   28 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Taylor Anderson commented  ·  Feb 5, 2023  ·  Edit…  ·  Delete…

   This would be amazing!

   Also, integration with ITGlue documents inside Atera Knowledge Base. So the documents we have made in ITGlue will sync to Knowledge Base and be visible for clients if allowed.

   As well as ITGlue password integration for the Atera password vault.

   Save Submitting...
   Taylor Anderson supported this idea  ·  Feb 5, 2023

5. Alert when agent uninstalled

   1,493 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Feb 2, 2023

6. desktop thumbnail preview image

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 8, 2022

7. Password protect the Atera agent from end-user uninstalls

   1,622 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Taylor Anderson supported this idea  ·  Sep 7, 2022

8. documentation

   9 votes

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   2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

9. Block software downloads

   8 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Taylor Anderson supported this idea  ·  Sep 7, 2022

10. Restrict technicians to some customer folders only

    10 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Sep 7, 2022

11. Set default ticket view across entire company

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Sep 7, 2022

12. Agent Collision Detection

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Sep 7, 2022

13. Automatically close Alert tickets when resolved

    211 votes

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    17 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Sep 7, 2022

14. Integration with Microsoft To-Do

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Taylor Anderson shared this idea  ·  May 10, 2022

15. 2fa

    27 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

16. A means to handle separate locations

    28 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

17. Custom Fields per client

    49 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

18. The ability to have several sites for one customer

    108 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

19. Customer Contact

    78 votes

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    6 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Taylor Anderson supported this idea  ·  Mar 21, 2022

20. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    191 votes

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    31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

    Taylor Anderson supported this idea  ·  Mar 21, 2022