Settings and activity

24 results found

1. antispam

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Edit…  ·  Delete…  ·  Admin →
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   Johan Chauvet shared this idea  ·  May 27, 2024

2. Hardware inventory

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   8 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Johan Chauvet supported this idea  ·  May 10, 2024

3. Custom Email Templates (Client Side) for Ticketing

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  May 10, 2024

4. Custom email alerts to customer/contacts

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  May 10, 2024

5. Distinguishing between clients and applicants

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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   Johan Chauvet shared this idea  ·  Apr 30, 2024

6. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   16 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

7. alert ticket

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

8. Create ticket trigger under ticket automation rules for patching

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

9. Generate ticket from event

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

10. Create Tickets For Patches

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 14, 2024

11. Project Ticket

    242 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 14, 2024

12. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 14, 2024

13. Hubspot Integration

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

14. Date ranges

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

15. CRM integrations

    8 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

16. MS Office Updates

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Sep 18, 2023

17. Office license type

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Sep 18, 2023

18. Create ticket after a device was manually shutdown

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  Sep 18, 2023

19. PDF Preview Window

    158 votes

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    9 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Johan Chauvet supported this idea  ·  Jul 25, 2023

20. Creation of a ticket each time a computer is shut down from the helpdesk

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  Jul 25, 2023