Settings and activity

24 results found

1. antispam

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Edit…  ·  Delete…  ·  Admin →
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   Johan Chauvet shared this idea  ·  May 27, 2024

2. Hardware inventory

   586 votes

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   6 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  May 10, 2024

3. Custom Email Templates (Client Side) for Ticketing

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  May 10, 2024

4. Custom email alerts to customer/contacts

   6 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  May 10, 2024

5. Distinguishing between clients and applicants

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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   Johan Chauvet shared this idea  ·  Apr 30, 2024

6. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   16 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Johan Chauvet supported this idea  ·  Apr 14, 2024

7. alert ticket

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

8. Create ticket trigger under ticket automation rules for patching

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

9. Generate ticket from event

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

10. Create Tickets For Patches

    4 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 14, 2024

11. Project Ticket

    222 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Johan Chauvet supported this idea  ·  Apr 14, 2024

12. Ticket Checklist

    278 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    Johan Chauvet supported this idea  ·  Apr 14, 2024

13. Hubspot Integration

    4 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

14. Date ranges

    3 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

15. CRM integrations

    8 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

16. MS Office Updates

    713 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Johan Chauvet supported this idea  ·  Sep 18, 2023

17. Office license type

    434 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Johan Chauvet supported this idea  ·  Sep 18, 2023

18. Create ticket after a device was manually shutdown

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  Sep 18, 2023

19. Open images in an additional tab browser instead of downloading.

    13 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Jul 25, 2023

20. Creation of a ticket each time a computer is shut down from the helpdesk

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  Jul 25, 2023