Settings and activity

20 results found

1. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Johan Chauvet supported this idea  ·  April 14, 2024

2. alert ticket

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  April 14, 2024

3. Create ticket trigger under ticket automation rules for patching

   3 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  April 14, 2024

4. Generate ticket from event

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  April 14, 2024

5. Create Tickets For Patches

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  April 14, 2024

6. Project Ticket

   205 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Johan Chauvet supported this idea  ·  April 14, 2024

7. Ticket Checklist

   257 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Johan Chauvet supported this idea  ·  April 14, 2024

8. Hubspot Integration

   3 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  April 05, 2024

9. Date ranges

   2 votes

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  April 05, 2024

10. CRM integrations

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  April 05, 2024

11. Add last reboot time as threshold

    604 votes

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    7 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Johan Chauvet supported this idea  ·  September 18, 2023

12. MS Office Updates

    536 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Johan Chauvet supported this idea  ·  September 18, 2023

13. Office license type

    362 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Johan Chauvet supported this idea  ·  September 18, 2023

14. Create ticket after a device was manually shutdown

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  September 18, 2023

15. Open images in an additional tab browser instead of downloading.

    10 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  July 25, 2023

16. Creation of a ticket each time a computer is shut down from the helpdesk

    1 vote

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  July 25, 2023

17. ai sumup in french

    5 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  July 25, 2023

18. to keep tickets once customer closed

    3 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  July 25, 2023

19. To reset the ticket number

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  August 29, 2022

20. Remote Connection Report

    148 votes

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    12 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Johan Chauvet supported this idea  ·  December 11, 2021
    An error occurred while saving the comment
    Johan Chauvet commented  ·  December 11, 2021  ·  Edit…  ·  Delete…

    +1
    On Teamviewer, afin each remote session, a screen pop up where you can write down a few words -lines.
    This is in order to remember what exactly you did during that remote session.
    Very VALUABLE !

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