Settings and activity

23 results found

1. antispam

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   0 comments  ·  Ideas and Feedback » Bitdefender  ·  Edit…  ·  Delete…  ·  Admin →
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   Johan Chauvet shared this idea  ·  May 27, 2024

2. Email Template for Ticket Comments

   7 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  May 10, 2024

3. Custom email alerts to customer/contacts

   6 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  May 10, 2024

4. Distinguishing between clients and applicants

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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   Johan Chauvet shared this idea  ·  Apr 30, 2024

5. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   16 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

6. alert ticket

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

7. Create ticket trigger under ticket automation rules for patching

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

8. Generate ticket from event

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

9. Create Tickets For Patches

   4 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Johan Chauvet supported this idea  ·  Apr 14, 2024

10. Project Ticket

    245 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 14, 2024

11. Ticket Checklist

    308 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Johan Chauvet supported this idea  ·  Apr 14, 2024

12. Hubspot Integration

    4 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

13. Date ranges

    4 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

14. CRM integrations

    8 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Johan Chauvet supported this idea  ·  Apr 5, 2024

15. MS Office Updates

    781 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Johan Chauvet supported this idea  ·  Sep 18, 2023

16. Office license type

    474 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Johan Chauvet supported this idea  ·  Sep 18, 2023

17. Create ticket after a device was manually shutdown

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  Sep 18, 2023

18. PDF Preview Window

    174 votes

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    10 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! The feature you suggested is going through final QA stages and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    
    

    Johan Chauvet supported this idea  ·  Jul 25, 2023

19. Creation of a ticket each time a computer is shut down from the helpdesk

    1 vote

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Edit…  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  Jul 25, 2023

20. ai sumup in french

    5 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Johan Chauvet shared this idea  ·  Jul 25, 2023