Settings and activity

32 results found

1. Manually creating scheduled tickets

   5 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD commented  ·  Aug 28, 2024  ·  Edit…  ·  Delete…

   I second this. Put a calendar or something so I don't ask a question to a bot.

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   GregD supported this idea  ·  Aug 28, 2024

2. scheduled tickets

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  Aug 28, 2024

3. MS Office Updates

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   GregD supported this idea  ·  May 30, 2024

4. Maintain classic ticket interface

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   GregD shared this idea  ·  May 30, 2024

5. Reply box shouldn't be at the top of the ticket view

   3 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

6. Ability to edit Internal Note on ticket

   23 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

7. Tickets

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

8. Display CC in Ticket

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

9. second technician

   14 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

10. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

11. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

12. Ability to subscribe to tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

13. email non delivery report

    19 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

14. Allow for customization of columns on ticketing screen

    290 votes

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    39 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

15. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

16. Forced log out

    25 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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    GregD commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

    +1 vote. Option to not log out at all too.

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    GregD supported this idea  ·  May 29, 2024

17. Ability to split out email into a new ticket

    34 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    GregD commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

    I vote yes. Reopening necrotickets is annoying, splitting tickets (the opposite of merging) would be immensely useful without having to copy paste into a new ticket.

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    GregD supported this idea  ·  May 29, 2024

18. Compact User Interface

    26 votes

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    4 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

19. Return classic features to new UI ticket page

    13 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

20. Give us the ability to customize the GUI theme.

    11 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024