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Settings and activity

32 results found

  1. Manually creating scheduled tickets

    5 votes
    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD commented  · 

    I second this. Put a calendar or something so I don't ask a question to a bot.

    GregD supported this idea  · 

  2. scheduled tickets

    7 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  3. MS Office Updates

    754 votes
    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    GregD supported this idea  · 

  4. Maintain classic ticket interface

    1 vote
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD shared this idea  · 

  5. Reply box shouldn't be at the top of the ticket view

    3 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
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    GregD supported this idea  · 

  6. Ability to edit Internal Note on ticket

    38 votes
    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  7. Tickets

    3 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  8. Display CC in Ticket

    10 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  9. second technician

    18 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  10. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

    9 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  11. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes
    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  12. Ability to subscribe to tickets

    15 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  13. email non delivery report

    23 votes
    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  14. Allow for customization of columns on ticketing screen

    324 votes
    41 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  15. Email technician when they have been @ tagged on an internal note of a ticket

    309 votes
    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    GregD supported this idea  · 

  16. Forced log out

    26 votes
    6 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    GregD commented  · 

    +1 vote. Option to not log out at all too.

    GregD supported this idea  · 

  17. Ability to split out email into a new ticket

    37 votes
    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    GregD commented  · 

    I vote yes. Reopening necrotickets is annoying, splitting tickets (the opposite of merging) would be immensely useful without having to copy paste into a new ticket.

    GregD supported this idea  · 

  18. Compact User Interface

    27 votes
    4 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    GregD supported this idea  · 

  19. Return classic features to new UI ticket page

    13 votes
    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    GregD supported this idea  · 

  20. Give us the ability to customize the GUI theme.

    11 votes
    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    GregD supported this idea  · 
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