Settings and activity

32 results found

1. Manually creating scheduled tickets

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD commented  ·  Aug 28, 2024  ·  Edit…  ·  Delete…

   I second this. Put a calendar or something so I don't ask a question to a bot.

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   GregD supported this idea  ·  Aug 28, 2024

2. scheduled tickets

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  Aug 28, 2024

3. MS Office Updates

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   2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   GregD supported this idea  ·  May 30, 2024

4. Maintain classic ticket interface

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   GregD shared this idea  ·  May 30, 2024

5. Reply box shouldn't be at the top of the ticket view

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

6. Ability to edit Internal Note on ticket

   47 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

7. Tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

8. Display CC in Ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

9. second technician

   19 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   GregD supported this idea  ·  May 29, 2024

10. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

11. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

    15 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

12. Ability to subscribe to tickets

    16 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

13. email non delivery report

    23 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

14. Allow for customization of columns on ticketing screen

    349 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

15. Email technician when they have been @ tagged on an internal note of a ticket

    327 votes

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    9 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

16. Forced log out

    26 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

    +1 vote. Option to not log out at all too.

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    GregD supported this idea  ·  May 29, 2024

17. Ability to split out email into a new ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD commented  ·  May 29, 2024  ·  Edit…  ·  Delete…

    I vote yes. Reopening necrotickets is annoying, splitting tickets (the opposite of merging) would be immensely useful without having to copy paste into a new ticket.

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    GregD supported this idea  ·  May 29, 2024

18. Compact User Interface

    27 votes

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    4 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

19. Return classic features to new UI ticket page

    13 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024

20. Give us the ability to customize the GUI theme.

    11 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    GregD supported this idea  ·  May 29, 2024