Settings and activity

36 results found

1. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   16 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke A commented  ·  Mar 8, 2022  ·  Edit…  ·  Delete…

   See also the related:
   https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44777200-option-to-unlink-contact-from-agent

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   Luke A shared this idea  ·  Oct 19, 2021

2. Ticket Snooze

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke A shared this idea  ·  Feb 28, 2022

3. Complex rules for alerts generation

   179 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Luke A supported this idea  ·  Feb 28, 2022

4. Atera Dark Mode

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   106 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Luke A supported this idea  ·  Feb 28, 2022

5. Link Contract to Ticket Type.

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke A shared this idea  ·  Feb 28, 2022

6. Alert to notify client contract type when ticket created

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Luke A commented  ·  Feb 28, 2022  ·  Edit…  ·  Delete…

   Have you taken a look at Ticket Automation?
   You should be able to send the tech an email if certain conditions are met.

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7. Device slow to come back online after a reboot

   11 votes

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   1 comment  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Luke A commented  ·  Feb 24, 2022  ·  Edit…  ·  Delete…

   I think it's because for some reason by default the AteraAgent service is set to delayed auto start.

   Edit: I have also noticed slower computers take longer to come online.

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8. additional phone

   8 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Luke A supported this idea  ·  Feb 24, 2022

9. Extensions for phone numbers

   7 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Luke A supported this idea  ·  Feb 24, 2022

10. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    186 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke A commented  ·  Feb 9, 2022  ·  Edit…  ·  Delete…

    See also:
    https://atera.uservoice.com/forums/936306-ideas-and-feedback/suggestions/44777200-option-to-unlink-contact-from-agent

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    Luke A supported this idea  ·  Jan 3, 2022

11. Option to unlink Contact from Agent

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Luke A shared this idea  ·  Feb 9, 2022

12. Notify when agent online

    37 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Feb 9, 2022

13. Forced log out

    26 votes

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    6 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Jan 3, 2022

14. View password without reviling it.

    49 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Jan 3, 2022

15. Password History

    131 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke A supported this idea  ·  Jan 3, 2022

16. Option to Download all Agent Installers at once

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Luke A commented  ·  Oct 14, 2021  ·  Edit…  ·  Delete…

    The variety of options for installing agents (download the msi directly, the curl script, download link) is nice.

    It would also be nice if we could download a zip of every agent installer.

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    Luke A shared this idea  ·  Oct 14, 2021