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219 results found

  1. Edit Ticket Notes

    238 votes

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    24 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  2. "Warning" when resolving a ticket without adding time entry

    135 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  3. Active Directory Devices sync

    191 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  4. Better alerts for newly installed programs

    92 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  5. Veeam Backup Integration

    407 votes

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    15 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Doug Knapfel supported this idea  · 

  6. Multi-Site Support

    289 votes

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    Under Review  ·  13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Doug Knapfel supported this idea  · 

  7. Possibility of having same email address for 2 contacts

    10 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel supported this idea  · 

  8. Alphabetical order of customers when creating a new contact

    2 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel supported this idea  · 

  9. contacts

    3 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel supported this idea  · 

  10. SLA for 2nd, 3rd and Onsite response time

    7 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  11. additional phone

    8 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  12. photo

    7 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  13. Outage Alert

    13 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  14. global contracts

    12 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel supported this idea  · 

  15. "suspend" button to suspend monitoring and automations for a customer

    10 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Doug Knapfel supported this idea  · 

  16. client notes

    34 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  17. A means to handle separate locations

    26 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  18. The ability to have several sites for one customer

    101 votes

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    8 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  19. Customer Contact

    71 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 

  20. add an option/button to send / resend a user's customer portal to the user

    49 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Doug Knapfel supported this idea  · 
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