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13 results found

  1. Dashboard - Tickets closed per technician

    7 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Paul Bedford supported this idea  · 

  2. Auto Zoom Map

    4 votes

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    1 comment  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Paul Bedford supported this idea  · 

  3. Add indicator on ticket that a remote session is active or when the last remote session was held

    4 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Bedford supported this idea  · 

  4. Be able to hide tabs (Work from home, Network Discovery, Get rewards)

    12 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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    Paul Bedford supported this idea  · 

  5. colour tickets priority

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Bedford supported this idea  · 

  6. Search bar enhancements

    290 votes

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    Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Paul Bedford supported this idea  · 

  7. Assign multiple technicians to a ticket

    392 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Paul Bedford supported this idea  · 

  8. Atera Dark Mode

    1,707 votes

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    Under Review  ·  97 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Paul Bedford supported this idea  · 

  9. Password protect the Atera agent from end-user uninstalls

    1,581 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Paul Bedford supported this idea  · 

  10. Network Discovery: Security Audit

    953 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
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    Paul Bedford supported this idea  · 

  11. Integration with Direct messages systems

    827 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

    Paul Bedford supported this idea  · 

  12. Office 365 Integration

    1,549 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Paul Bedford supported this idea  · 

  13. Assignee / Technician History as Internal Notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Paul Bedford shared this idea  ·