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941 votes
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Scott Hoffman
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5 votes
An error occurred while saving the comment An error occurred while saving the comment Scott Hoffman
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Agree, should have custom grouping, then be able to add customers, or endpoints to the groups. Then be able to apply a policy to them. Also, would be good to apply custom attributes or tags to endpoints, then apply a policy to the endpoints with specific tags.
Scott Hoffman
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137 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
Scott Hoffman
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34 votes
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Scott Hoffman
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25 votes
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Scott Hoffman
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14 votesScott Hoffman
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66 votes
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Scott Hoffman
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An error occurred while saving the comment Scott Hoffman
commented
Excellent Nathan! I thought the same idea, but I would like to have a list of thresholds and would like them to be all unrelated. I don't see a need for parent-child relationships. However, I do see a use for groups.
I would then envision the same UI as the IT Automation profile where the MSP can add multiple threshold profiles(groups of thresholds) or individual threshholds. If a group is updated, then all references to the group will be updated. This would also have the same exclusion capabilities as your checkbox suggestion uncheck to exclude, check to include for specific endpoints.
For instance:
Use the same UI for the existing thresholds but also be able to create new custom thresholds, and then reference the thresholds in groups. I suppose groups could reference other groups as well.
I think it would also be good to have a description field, and a suggested action field to not only alert but offer a description action or resolution and whether or not there is an automation that is called. If an automation is called like a script, then also offer the name of the script and its action.
ie
Threshold Library:
CustomEventThreshold: Disk Event ID 11, Critical, Description, Suggested Action
CustomEventThreshold: Disk Event ID 15, Critical, Description, Suggestion Action, Called Script(script defines the description of the script so no need to require it again here. The description should be referenced by the script itself.Threshold Group: Disk Thresholds
Disk Event ID 11(from exampe above above)
Disk Event ID 15Ability to apply group threshold to Customer or Endpoint
Example: assign thresholds to customer profile or explicit endpoint
Jerry-PC Threshold Profile(s): Disk Thresholds, RAM Thresholds, Motherboard Thresholds,Alert Communication Type (Email, App notification, SMS message), AutoCreateTicket...ALERT
Device: Jerry-PC
Threshold Group:(if referenced in a group)
Threshold Alert Type: Critical
Threshold Item: Disk Event ID 11
Threshold Suggestion Action: Run chkdsk /f /r, and run backup image of drive immediately, consider replacing disk drive very soon.
Scripts Called:
RunChkdskOnDevice - Runs disk repair on disk - Success
RunFullDiskImageBackup - Runs full disk image backup - SucessCommunication Sent:
Email: MSP@mycompany.com Desc: shared emailbox
Notify In App: Yes
SMS Text: Johnny(sms number), Sallie(sms number) -
163 votes
The other thing is setting the time for Windows update restart configurations. The Restart outside of active hours option allows for the definition of a range of hours. It is unclear as to whether the range of hours are the active hours, or the time outside of active hours. Also there is an assumption some where of a time zone. Since there is no way to attach a picture to these comments. The active hours time range should have a from time and an until time, and it should be able to be configured for each day. So, a table like UI with Days across the top and all the hours of the day in the columns underneath, a user should be able to select the hours for an update to occur for the specific customer. The timezone should be displayed for the customer in the same panel, and should be able to be changed here as well.