Settings and activity

161 results found

1. Assign multiple technicians to a ticket

   404 votes

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   15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

2. Password protect the Atera agent from end-user uninstalls

   1,611 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

3. Multi-Site Support

   298 votes

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   13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

4. Mobile App Improvements

   740 votes

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   Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

5. Send system information with Helpdesk Agent support tickets

   269 votes

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   6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

6. Search bar enhancements

   295 votes

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   Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

7. Dark Mode

   1,888 votes

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   117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

8. Revamped Helpdesk Agent

   341 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

9. Employee Onboarding/Offboarding Feature

   867 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

10. Network Discovery: Security Audit

    970 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

11. Documentation Management

    1,252 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

12. Integration with Direct messages systems

    843 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

13. Improved Customized Dashboard

    1,562 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

14. Merge Agents

    167 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

15. Ability to archive retired devices

    310 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

16. additional phone

    8 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

17. Custom Fields per client

    48 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

18. add an option/button to send / resend a user's customer portal to the user

    50 votes

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    3 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

19. Password History

    132 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Oct 15, 2021

20. Office 365 Integration

    1,579 votes

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    61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Luke Slark | Tech B supported this idea  ·  Jun 15, 2023