Settings and activity

569 results found

1. Set Scheduled Ticket Start Date

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

2. Show next scheduled touch date when viewing list of tickets

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

3. Project Ticket

   243 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

4. Scheduled Ticket reminder

   13 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

5. Ticket Search

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall shared this idea  ·  Jul 21, 2022

6. Ticket Checklist

   302 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   DeAnna Birdsall supported this idea  ·  Jul 21, 2022

7. Ticket email automation

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall shared this idea  ·  Mar 25, 2022

8. Ability to split out email into a new ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 25, 2022

9. Automation based on technician reply

   39 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Mar 25, 2022

10. Reporting (with excel Exports)

    5 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    DeAnna Birdsall shared this idea  ·  Feb 2, 2022

11. automation

    3 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Feb 2, 2022

12. Automation every x hours

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Feb 2, 2022

13. Group IT Automation profiles & patching in folders or by customers

    9 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Feb 2, 2022

14. Multiple Script Execution Behavior in IT Automation Profile

    19 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Feb 2, 2022

15. Bulk Remove Automation Profile from Agents

    58 votes

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    9 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Feb 2, 2022

16. Scripts, on a case by case basis

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    DeAnna Birdsall shared this idea  ·  Feb 1, 2022

17. Select and run multiple scripts at once

    17 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Feb 1, 2022

18. The ability to run scripts at User logon like you would a script delivered via GPO. As an MSP I like to keep the secret sauce close to home

    10 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Feb 1, 2022

19. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 20, 2022

20. ticket notifications

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jan 6, 2022