Settings and activity
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66 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
DeAnna Birdsall
supported this idea
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132 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
DeAnna Birdsall
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104 votesDeAnna Birdsall
supported this idea
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287 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
DeAnna Birdsall
supported this idea
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4 votes
An error occurred while saving the comment DeAnna Birdsall
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4 votesDeAnna Birdsall
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49 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
DeAnna Birdsall
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1,536 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
DeAnna Birdsall
supported this idea
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7 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
DeAnna Birdsall
shared this idea
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13 votes
Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
An error occurred while saving the comment DeAnna Birdsall
commented
Examples:
Tickets view:
If we could remove the SLA column we could see the full title.
With the new view I can only see 6 tickets at a time. The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement.Customers view:
The previous view is preferred. However, making the font smaller, and less padding (lines not so spaced out), and changing the customer logo/icon to half the size would be a great improvement.DeAnna Birdsall
shared this idea
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1,196 votesDeAnna Birdsall
supported this idea
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806 votes
Hey all,
We're currently designing an integration of Microsoft Teams with Atera.
We'd love to hear what are your expectations from such an integration.
Please answer this 1-minute survey if you'd like to provide your feedback.
Looking forward to hearing your thoughts.
Thank you,
Yakov Gorbulsky | Product Manager
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278 votes
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633 votes
Applies to:
Admin > Settings > Tickets
Contacts
Tickets
When an email arrives to our helpdesk it creates a ticket, which in turn a response is sent to the sender by the helpdesk.
In some cases we want to block that sender. In other cases we want the email, but an automated reply from the helpdesk creates a loop in email responses as "unmonitored email address".
Please add additional options on the Admin > Settings > Tickets screen.
So we can setup a few automated processes from unknown contacts (not already in our system), AND how to deal with "noreply" addresses.
Add the ability to add a list of possible email combinations with wild cards:
"noreply@*"
"no-reply@"
etc
Create the ticket, but send the email alert to a specified Technician ONLY (not the sender).
When the ticket is created from an unknown Contact, automatically set Silent status, and DO NOT add Portal Access for that email.
This allows the Technician to make the final determination if the email is valid or Spam/Junk mail.
It would be helpful if we had additional options on the Contact screen also.
Add "silent" and an option to REMOVE Portal Access.