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66 results found

  1. Activity Status "Awaiting on customer reply" should stop the SLA as well

    111 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    CS Systems Support supported this idea  · 

  2. Dark Mode

    1,899 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    CS Systems Support supported this idea  · 

  3. Splashtop SOS

    224 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    CS Systems Support supported this idea  · 

  4. Office 365 Integration

    1,585 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  5. Password Manager

    317 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  6. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  7. SentinelOne Integration

    452 votes

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    31 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  8. Free Dashboard Account

    948 votes

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    28 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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  9. Office license type

    473 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    CS Systems Support supported this idea  · 

  10. Allow More White Label Options

    438 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  11. ticketing

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  12. Different License Types

    77 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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  13. Ticketing only Atera license

    16 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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  14. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  15. Improve adding Manual Time Entries

    216 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  16. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    33 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  17. Ability to CC someone when you create a ticket

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  18. Ticket Checklist

    308 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    CS Systems Support supported this idea  · 

  19. Install agent on Synology, QNAP or Raspberry Pi

    370 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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  20. Synology Active Backup Monitoring

    397 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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