Settings and activity

66 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   108 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

2. Dark Mode

   1,885 votes

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   117 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  AdminGil Givoni (Admin, Atera) responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   CS Systems Support supported this idea  ·  May 24, 2023

3. Splashtop SOS

   223 votes

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   9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   CS Systems Support supported this idea  ·  May 24, 2023

4. Office 365 Integration

   1,576 votes

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   61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

5. Password Manager

   313 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

6. Allow for customization of columns on ticketing screen

   344 votes

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   42 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

7. SentinelOne Integration

   448 votes

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   31 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

8. Free Dashboard Account

   925 votes

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   25 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

9. Office license type

   470 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

10. Allow More White Label Options

    437 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  May 24, 2023

11. ticketing

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

12. Different License Types

    77 votes

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    6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

13. Ticketing only Atera license

    16 votes

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    2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

14. Multiple Ticket Boards

    20 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

15. "Warning" when resolving a ticket without adding time entry

    136 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

16. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    32 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

17. Ability to CC someone when you create a ticket

    38 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

18. Ticket Checklist

    301 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

19. Install agent on Synology, QNAP or Raspberry Pi

    364 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

20. Synology Active Backup Monitoring

    393 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023