Settings and activity

66 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   102 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

2. Atera Dark Mode

   1,707 votes

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   Under Review  ·  97 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

3. Splashtop SOS

   210 votes

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   9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   CS Systems Support supported this idea  ·  May 24, 2023

4. Office 365 Integration

   1,549 votes

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   Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

5. Password Manager

   301 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

6. Allow for customization of columns on ticketing screen

   307 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

7. SentinelOne Integration

   432 votes

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   Under Review  ·  28 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

8. Free Dashboard Account

   884 votes

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   24 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   CS Systems Support supported this idea  ·  May 24, 2023

9. Office license type

   443 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

   CS Systems Support supported this idea  ·  May 24, 2023

10. Allow More White Label Options

    434 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  May 24, 2023

11. ticketing

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

12. Different License Types

    75 votes

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    5 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    CS Systems Support supported this idea  ·  Feb 3, 2023

13. Ticketing only Atera license

    14 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

14. Multiple Ticket Boards

    19 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

15. "Warning" when resolving a ticket without adding time entry

    135 votes

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    11 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    CS Systems Support supported this idea  ·  Feb 3, 2023

16. A feature that I would like to request is an add in for outlook to create a ticket straight from the emails itself.

    31 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

17. Ability to CC someone when you create a ticket

    35 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023

18. Ticket Checklist

    284 votes

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    19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

    
    

    If you'd like to discuss your needs, please schedule some time for a call here:

    https://yakov-atera.youcanbook.me/

    
    

    All the best,

    Yakov

    CS Systems Support supported this idea  ·  Feb 3, 2023

19. Install agent on Synology, QNAP or Raspberry Pi

    346 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    CS Systems Support supported this idea  ·  Feb 3, 2023

20. Synology Active Backup Monitoring

    383 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    CS Systems Support supported this idea  ·  Feb 3, 2023