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17 results found

  1. Creating Auto Tickets for specific Threshold Alerts

    8 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  2. Better automation for tickets

    13 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  3. Simple Ticket Merging

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  4. Link Tickets

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Planned  ·  Gil Givoni responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    [For major features only–] You can also follow this in our Pubic Roadmap.


    Best regards,

    The Atera Team



    Tommy Murray supported this idea  · 

  5. Change customer on a ticket

    21 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  6. Option to assign multiple contacts to a ticket.

    22 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  7. Ability to assign a device to a ticket regardless of contact

    22 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  8. Multiple contacts for a single ticket

    23 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  9. Alert Tickets

    35 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  10. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Tommy Murray supported this idea  · 

  11. File Tree Report / Integration

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tommy Murray supported this idea  · 

  12. Alert when agent uninstalled

    1,485 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Tommy Murray supported this idea  · 

  13. Office 365 Integration

    1,583 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Tommy Murray supported this idea  · 

  14. Dark Mode

    1,893 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Tommy Murray supported this idea  · 

  15. Mobile Device Management

    2,297 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Tommy Murray supported this idea  · 

  16. Option to stop receiving duplicate tickets for an existing open ticket

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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  17. Less AI, more fixing existing issues?

    18 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Tommy Murray supported this idea  ·