Settings and activity

16 results found

1. Creating Auto Tickets for specific Threshold Alerts

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

2. Better automation for tickets

   13 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

3. Simple Ticket Merging

   15 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

4. Change customer on a ticket

   22 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

5. Option to assign multiple contacts to a ticket.

   22 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

6. Ability to assign a device to a ticket regardless of contact

   22 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

7. Multiple contacts for a single ticket

   23 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

8. Automatically close Alert tickets when resolved

   207 votes

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   15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

9. merging tickets

   63 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tommy Murray supported this idea  ·  Sep 12, 2025

10. wiztree integration

    26 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tommy Murray supported this idea  ·  Sep 12, 2025

11. Alert when agent uninstalled

    1,487 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Tommy Murray supported this idea  ·  Sep 12, 2025

12. Office 365 Integration

    1,587 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Tommy Murray supported this idea  ·  Sep 12, 2025

13. Dark Mode

    1,900 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    
    

    Tommy Murray supported this idea  ·  Sep 12, 2025

14. Mobile Device Management

    2,301 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    Tommy Murray supported this idea  ·  Sep 12, 2025

15. A way to auto merge tickets if it has multiple alerts coming in

    14 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Tommy Murray supported this idea  ·  Sep 12, 2025
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    Tommy Murray commented  ·  Sep 12, 2025  ·  Edit…  ·  Delete…

    For example when a customers device sends an alert for hard disk usage at 95% it creates a ticket automatically, which is good. However, when the device drops below 95% then back to 95% it creates another ticket for the same issue. So in our ticket page we have hundreds of duplicate tickets. There needs to be an option that can see that there is already a ticket for that exact alert and it doesn't re-trigger and create the duplicate ticket.

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16. Less AI, more fixing existing issues?

    26 votes

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    5 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Tommy Murray supported this idea  ·  Sep 12, 2025