Settings and activity

51 results found

1. share and move reports

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   1 comment  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our Product Marketing team.

   
   

   We appreciate your patience during this process and will be happy to assist more.

   
   

   Best regards,

   The Atera Team

   
   

   An error occurred while saving the comment
   John Tavares commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   Even the Atera tech can't figure it out because it is such a terrible process, that is not documented! This is not Atera tech support agent fault at all, it is the design of this process from the developers for not making this easier for customers.

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   John Tavares shared this idea  ·  Nov 6, 2025

2. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

3. Activity Status Ticket Flow Rule

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

4. Custom Ticket Activity Status

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

5. Activity Status trigger

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

6. Ability to schedule already open tickets

   27 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Jul 15, 2025

7. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Jul 15, 2025

8. Be able to modify Technician Performance Report

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   0 comments  ·  Ideas and Feedback » Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   John Tavares shared this idea  ·  May 1, 2025

9. "Custom field updated successfully" warning for adding custom fields.

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   John Tavares shared this idea  ·  Mar 19, 2025

10. custom fields

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

11. Ticket Custom Fields: checkmark with multiple options

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    John Tavares shared this idea  ·  Mar 19, 2025

12. multiple selectios in "dropdown" custom field

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Tavares shared this idea  ·  Mar 19, 2025

13. Multiple check boxes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

14. Search - Custom fields

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

15. Sort "My Scripts" list and category dropdown list alphabetically

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

16. Dynamic Dropdown

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

17. AZURE integration

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

18. Custom Fields DropDown With Dependencies Enhancement

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 10, 2025

19. Add a multiselect custom field type

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 10, 2025

20. Revert Agent Name back to Device Name

    57 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 10, 2025