Settings and activity

54 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   109 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

2. Activity Status Ticket Flow Rule

   10 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

3. Custom Ticket Activity Status

   40 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

4. Activity Status trigger

   6 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Aug 6, 2025

5. Ability to schedule already open tickets

   19 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Jul 15, 2025

6. Schedule existing tickets

   175 votes

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   19 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Jul 15, 2025

7. Be able to modify Technician Performance Report

   1 vote

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   0 comments  ·  Ideas and Feedback » Reports  ·  Edit…  ·  Delete…  ·  Admin →
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   John Tavares shared this idea  ·  May 1, 2025

8. "Custom field updated successfully" warning for adding custom fields.

   1 vote

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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   John Tavares shared this idea  ·  Mar 19, 2025

9. custom fields

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   John Tavares supported this idea  ·  Mar 19, 2025

10. Ticket Custom Fields: checkmark with multiple options

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    John Tavares shared this idea  ·  Mar 19, 2025

11. multiple selectios in "dropdown" custom field

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    John Tavares shared this idea  ·  Mar 19, 2025

12. Multiple check boxes

    3 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

13. Search - Custom fields

    57 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

14. Sort "My Scripts" list and category dropdown list alphabetically

    12 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

15. Dynamic Dropdown

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

16. AZURE integration

    12 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 19, 2025

17. Custom Fields DropDown With Dependencies Enhancement

    5 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 10, 2025

18. Add a multiselect custom field type

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 10, 2025

19. Revert Agent Name back to Device Name

    56 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 10, 2025

20. Allow for customization of columns on ticketing screen

    349 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    John Tavares supported this idea  ·  Mar 10, 2025