Settings and activity

61 results found

1. Add ability to retroactively flag ticket notes as resolutions

   12 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Bray commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   This, this, this!!!! PLEASE!!!

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   Ryan Bray supported this idea  ·  Aug 5, 2025

2. Ability to Mark as resolution after saving the note

   4 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Ryan Bray commented  ·  Aug 5, 2025  ·  Edit…  ·  Delete…

   This, this, this!!! Please!!

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   Ryan Bray supported this idea  ·  Jul 19, 2025

3. AI Insights Update Article

   1 vote

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   0 comments  ·  Ideas and Feedback » AI Copilot  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Ryan Bray shared this idea  ·  Jul 19, 2025

4. KB article related to ticket

   13 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ryan Bray supported this idea  ·  Jul 19, 2025

5. Uninstall software installed by Chocolatey

   235 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Ryan Bray supported this idea  ·  Jul 17, 2025

6. Improved Billing

   279 votes

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   52 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Ryan Bray supported this idea  ·  Jul 17, 2025

7. Dark Mode

   1,893 votes

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   118 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   
   

   Ryan Bray supported this idea  ·  Jul 17, 2025

8. Ability to archive retired devices

   311 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

   Ryan Bray supported this idea  ·  Jul 17, 2025

9. Password Manager

   315 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Ryan Bray supported this idea  ·  Jul 17, 2025

10. Live screenshot of device to see user activity

    425 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ryan Bray supported this idea  ·  Jul 17, 2025

11. Office license type

    471 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ryan Bray supported this idea  ·  Jul 17, 2025

12. Hardware inventory

    656 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ryan Bray supported this idea  ·  Jul 17, 2025

13. MS Office Updates

    777 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ryan Bray supported this idea  ·  Jul 17, 2025

14. Ubiquiti Integration

    946 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ryan Bray supported this idea  ·  Jul 17, 2025

15. Office 365 Integration

    1,583 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Ryan Bray supported this idea  ·  Jul 17, 2025

16. Add spell check in ticket input

    71 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Bray supported this idea  ·  Jul 17, 2025

17. Automatically close tickets upon resolved alerts

    81 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Bray supported this idea  ·  Jul 17, 2025

18. Activity Status "Awaiting on customer reply" should stop the SLA as well

    109 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Bray supported this idea  ·  Jul 17, 2025

19. Edit Ticket Notes

    249 votes

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    26 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Ryan Bray supported this idea  ·  Jul 17, 2025

20. **Remotely Wipe Devices**

    47 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Ryan Bray supported this idea  ·  Jul 17, 2025