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6 results found

  1. Knowledge base overhaul + Numbering and sequence

    3 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    John Drips commented  · 

    They are actually sorted. The categories and sections are sorted alphabetically by the first item in their list. It's awful.

  2. Multiple email addresses for a single user

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    John Drips supported this idea  · 

  3. Shared Knowledge Library

    11 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    John Drips supported this idea  · 

  4. Show ticket time entries also on the customer portal

    20 votes

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    3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    John Drips supported this idea  · 

  5. Customers should be able to create their own KB articles

    21 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    John Drips supported this idea  · 

  6. Alert when agent uninstalled

    1,463 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    John Drips supported this idea  ·