Settings and activity

6 results found

1. Knowledge base overhaul + Numbering and sequence

   3 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   John Drips commented  ·  Feb 21, 2025  ·  Edit…  ·  Delete…

   They are actually sorted. The categories and sections are sorted alphabetically by the first item in their list. It's awful.

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2. Multiple email addresses for a single user

   7 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   John Drips supported this idea  ·  Feb 21, 2025

3. Shared Knowledge Library

   11 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   John Drips supported this idea  ·  Feb 21, 2025

4. Show ticket time entries also on the customer portal

   20 votes

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   3 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   John Drips supported this idea  ·  Feb 21, 2025

5. Customers should be able to create their own KB articles

   21 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   John Drips supported this idea  ·  Feb 21, 2025

6. Alert when agent uninstalled

   1,472 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   John Drips supported this idea  ·  Feb 21, 2025