Settings and activity

121 results found

1. Live screenshot of device to see user activity

   404 votes

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   9 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   CybrEdge Support supported this idea  ·  Nov 20, 2023

2. External backup to 3rd party - IMMEDIATE ACTION REQUIRED!

   38 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 19, 2023

3. Reply to tickets via email

   97 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 17, 2023

4. Add our customer's logo on the Customer portal

   6 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 16, 2023

5. more customisation of portal

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 16, 2023

6. Customize customer portal

   31 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 16, 2023

7. portal login

   11 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 16, 2023

8. Add spell check in ticket input

   70 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 2, 2023

9. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 2, 2023

10. Password protect the Atera agent from end-user uninstalls

    1,595 votes

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    28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    CybrEdge Support supported this idea  ·  Nov 2, 2023

11. Alert when agent uninstalled

    1,468 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    CybrEdge Support supported this idea  ·  Nov 2, 2023

12. Zapier Integration

    37 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    CybrEdge Support supported this idea  ·  Nov 2, 2023

13. To inform the customer that Atera agent was installed successfully

    7 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 29, 2023

14. Remote

    1 vote

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    CybrEdge Support shared this idea  ·  Oct 18, 2023

15. Splashtop Hidden Remote Access

    44 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    CybrEdge Support supported this idea  ·  Oct 18, 2023

16. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

17. Revamped Helpdesk Agent

    339 votes

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    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

18. Screenshots

    57 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
    How important is this to you?

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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    CybrEdge Support supported this idea  ·  Oct 18, 2023

19. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    CybrEdge Support supported this idea  ·  Oct 18, 2023

20. Mobile Device Management

    2,276 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    CybrEdge Support supported this idea  ·  Oct 18, 2023