Settings and activity

117 results found

1. Reply to tickets via email

   99 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 17, 2023

2. portal login

   12 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 16, 2023

3. Add spell check in ticket input

   71 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 2, 2023

4. Activity Status "Awaiting on customer reply" should stop the SLA as well

   111 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 2, 2023

5. Password protect the Atera agent from end-user uninstalls

   1,615 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   CybrEdge Support supported this idea  ·  Nov 2, 2023

6. Alert when agent uninstalled

   1,487 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 2, 2023

7. Zapier Integration

   37 votes

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   4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Nov 2, 2023

8. To inform the customer that Atera agent was installed successfully

   7 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   CybrEdge Support supported this idea  ·  Oct 29, 2023

9. Remote

   1 vote

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   CybrEdge Support shared this idea  ·  Oct 18, 2023

10. Splashtop Hidden Remote Access

    48 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

11. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

12. Revamped Helpdesk Agent

    342 votes

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    56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

13. Screenshots

    59 votes

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    5 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

14. Advanced IP Address Info (consolidated)

    171 votes

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    15 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

15. Remote Support from Linux

    148 votes

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    11 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    CybrEdge Support supported this idea  ·  Oct 18, 2023

16. Mobile Device Management

    2,302 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

    CybrEdge Support supported this idea  ·  Oct 18, 2023

17. Ability to archive retired devices

    317 votes

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    3 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    CybrEdge Support supported this idea  ·  Oct 18, 2023