Settings and activity

84 results found

1. Projects Pane

   57 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 7, 2025

2. Assign Ticket based on devices and not agents

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 5, 2025

3. Project Ticket

   248 votes

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   8 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 5, 2025

4. Expand on SLAs to be in ITIL Compliance

   3 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 5, 2025

5. More Triggers on Ticket Automation Rules For when anyone answers on the ticket

   7 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 5, 2025

6. Better automation for tickets

   13 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 5, 2025

7. Mobile Device Management

   2,316 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   Best regards,

   The Atera Team

   Richard Gericke supported this idea  ·  Aug 4, 2025

8. iPadOS support

   37 votes

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   2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 4, 2025

9. Apple Business Manager

   24 votes

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   0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Aug 4, 2025

10. Show which devices are managed by InTune

    9 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Aug 4, 2025

11. Intune integration

    73 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Aug 4, 2025

12. SLAs based on ticket type and custom fields

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Richard Gericke shared this idea  ·  Aug 1, 2025

13. Activity Status "Awaiting on customer reply" should stop the SLA as well

    113 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Aug 1, 2025

14. Pasword Management Solution

    33 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  May 20, 2025

15. Change management

    165 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  May 20, 2025

16. Documentation Management

    1,262 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  May 20, 2025

17. Connect project management app such as Monday.

    4 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  May 20, 2025

18. Project Management Tool

    141 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  May 20, 2025

19. Project Management

    18 votes

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    1 comment  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  May 20, 2025

20. Dark Mode

    1,937 votes

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    124 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    Best regards,

    The Atera Team

    Richard Gericke supported this idea  ·  May 20, 2025