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86 results found

  1. Projects Pane

    56 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  2. Assign Ticket based on devices and not agents

    8 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  3. Project Ticket

    245 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  4. Expand on SLAs to be in ITIL Compliance

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  5. More Triggers on Ticket Automation Rules For when anyone answers on the ticket

    6 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  6. Better automation for tickets

    13 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  7. Mobile Device Management

    2,303 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    Richard Gericke supported this idea  · 

  8. iPadOS support

    36 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Admin →
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    Richard Gericke supported this idea  · 

  9. Apple Business Manager

    24 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Richard Gericke supported this idea  · 

  10. Show which devices are managed by InTune

    8 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Richard Gericke supported this idea  · 

  11. Intune integration

    71 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Richard Gericke supported this idea  · 

  12. SLAs based on ticket type and custom fields

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke shared this idea  · 

  13. Activity Status "Awaiting on customer reply" should stop the SLA as well

    111 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  14. Pasword Management Solution

    33 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Richard Gericke supported this idea  · 

  15. Change management

    163 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Richard Gericke supported this idea  · 

  16. Documentation Management

    1,256 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Richard Gericke supported this idea  · 

  17. Connect project management app such as Monday.

    3 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Richard Gericke supported this idea  · 

  18. Project Management Tool

    138 votes

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    14 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Richard Gericke supported this idea  · 

  19. Project Management

    17 votes

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    0 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Richard Gericke supported this idea  · 

  20. Dark Mode

    1,904 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Richard Gericke supported this idea  · 
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