Settings and activity

70 results found

1. custom fields

   7 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  May 1, 2025

2. Add custom "Types" to use for tickets

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  May 1, 2025

3. Custom Ticket Types

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Richard Gericke commented  ·  May 1, 2025  ·  Edit…  ·  Delete…

   We categorize our ticket types beyond incident, service request, problem, and change. We also have Project & Maintenance as types and being able to add custom types is critical if we were to move to Atera as our ticketing system.

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   Richard Gericke supported this idea  ·  May 1, 2025

4. Registry Editor Enhancements

   8 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Apr 15, 2024

5. On-Call System Integration

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Edit…  ·  Delete…  ·  Admin →
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   Richard Gericke shared this idea  ·  Feb 16, 2024

6. Billing User License

   10 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

7. Free Account User for Admin Purposes

   31 votes

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   0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

8. Fortinet Integration

   66 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Richard Gericke supported this idea  ·  Feb 16, 2024

9. meraki

   12 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Richard Gericke supported this idea  ·  Feb 16, 2024

10. Meraki integration

    95 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

11. 1Password Integration

    67 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Richard Gericke supported this idea  ·  Feb 16, 2024

12. Microsoft Licensing integration

    187 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

13. Synology Active Backup Monitoring

    388 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Feb 16, 2024

14. Install agent on Synology, QNAP or Raspberry Pi

    357 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Richard Gericke supported this idea  ·  Feb 16, 2024

15. Monitored Agent "addon" for Synology

    219 votes

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    1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Richard Gericke supported this idea  ·  Feb 16, 2024

16. Knowledge

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Richard Gericke shared this idea  ·  Dec 4, 2023

17. Use External Link as Knowledge

    5 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Richard Gericke supported this idea  ·  Dec 4, 2023

18. knowledge

    7 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Richard Gericke supported this idea  ·  Dec 4, 2023

19. Merge Agents

    164 votes

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    5 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Richard Gericke supported this idea  ·  Jun 29, 2023

20. Ability to archive retired devices

    304 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Richard Gericke supported this idea  ·  Jun 29, 2023