Settings and activity

8 results found

1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   190 votes

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   30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Marie Leger supported this idea  ·  Jan 18, 2024

2. Open Knowledge Base Access

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Marie Leger shared this idea  ·  Jan 8, 2024

3. Knowledge base access from a ticket

   15 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Marie Leger supported this idea  ·  Jan 8, 2024

4. Office 365 Integration

   1,589 votes

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   62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Marie Leger supported this idea  ·  Mar 23, 2023

5. Ticket Checklist

   311 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Marie Leger supported this idea  ·  Mar 21, 2023

6. Assign multiple technicians to a ticket

   409 votes

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   16 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   Best regards,

   The Atera Team

   Marie Leger supported this idea  ·  Mar 21, 2023

7. Add spell check in ticket input

   71 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Marie Leger supported this idea  ·  Mar 21, 2023

8. Making Knowledge Base publicly accessible without having to make an account

   1 vote

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Edit…  ·  Delete…  ·  Admin →
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   Marie Leger shared this idea  ·  Mar 21, 2023