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8 results found

  1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    172 votes

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    27 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Marie Leger supported this idea  · 

  2. Open Knowledge Base Access

    4 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Marie Leger shared this idea  · 

  3. Knowledge base access from a ticket

    10 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Marie Leger supported this idea  · 

  4. Office 365 Integration

    1,541 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Marie Leger supported this idea  · 

  5. Ticket Checklist

    278 votes

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    17 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Marie Leger supported this idea  · 

  6. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    Marie Leger supported this idea  · 

  7. Add spell check in ticket input

    68 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Marie Leger supported this idea  · 

  8. Making Knowledge Base publicly accessible without having to make an account

    1 vote

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Marie Leger shared this idea  ·