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25 results found

  1. Install over Intune

    20 votes

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    1 comment  ·  Ideas and Feedback » Agent  ·  Admin →
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    Sarah Keown supported this idea  · 

  2. Crowdstrike integration

    37 votes

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    3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Sarah Keown supported this idea  · 

  3. Serial number in device over view should take us to vendor support page with device information

    39 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Sarah Keown supported this idea  · 

  4. Audit Logs not showing Atera Scripts being deleted/created/modified

    18 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Sarah Keown supported this idea  · 

  5. Slack integration

    30 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Sarah Keown supported this idea  · 

  6. Webhooks Integration

    61 votes

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    4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminRoy (RoyB, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Sarah Keown supported this idea  · 

  7. Atera to Slack channel integration for new tickets

    9 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sarah Keown supported this idea  · 

  8. Asset Management: Mass import into Atera.

    38 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Sarah Keown supported this idea  · 

  9. import tickets from zendesk

    9 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Sarah Keown supported this idea  · 

  10. Splashtop SOS

    204 votes

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    9 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Sarah Keown supported this idea  · 

  11. If a technician deletes time entries, need to see it on the activity log

    47 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Sarah Keown supported this idea  · 

  12. Additional information on why a script failed

    88 votes

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    1 comment  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Sarah Keown supported this idea  · 

  13. Assign multiple technicians to a ticket

    385 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.


    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.


    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.


    All the best,

    Yakov

    An error occurred while saving the comment
    Sarah Keown commented  · 

    As in Zendesk there are also Technician groups as well as direct techs. We want to be able to assign a ticket to a group of techs instead of just one. Since we are all over the world we have techs in different timezones we would like to be able to assign.

    Sarah Keown supported this idea  · 

  14. Email technician when they have been @ tagged on an internal note of a ticket

    271 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sarah Keown supported this idea  · 

  15. Add spell check in ticket input

    68 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sarah Keown supported this idea  · 

  16. Activity Status "Awaiting on customer reply" should stop the SLA as well

    101 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Sarah Keown supported this idea  · 

  17. Improved Customized Dashboard

    1,543 votes

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    Under Review  ·  49 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Sarah Keown supported this idea  · 

  18. It would be nice if you could have multiple connection to an agent.

    10 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Sarah Keown supported this idea  · 

  19. Live screenshot of device to see user activity

    370 votes

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    9 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Sarah Keown supported this idea  · 

  20. Project Management Tool

    126 votes

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    13 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    An error occurred while saving the comment
    Sarah Keown commented  · 

    This is HUGE or a Change Management section along with it like Fresh Service has

    Sarah Keown supported this idea  · 
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