Settings and activity

108 results found

1. Assign a contact to multiple agents and/or assign multiple contacts to an agent

   189 votes

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   30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

2. Work from Home report

   44 votes

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   9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

3. Possibility of having same email address for 2 contacts

   10 votes

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   0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

4. Restrict IP Permissions with subnets or include Geo blocking

   38 votes

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   2 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

5. 2FA Using FIDO Security Keys

   19 votes

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   0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

6. 2FA Using FIDO Security Keys

   38 votes

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   3 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

7. Add option for app-based 2FA for Work from Home (instead of only via SMS)

   38 votes

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   1 comment  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

8. 2fa access list IP address options

   3 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

9. 2FA Trusted Devices - Permanent.

   31 votes

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   2 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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   Tegel - technischer Support supported this idea  ·  Sep 17, 2022

10. Disable forced 2FA

    12 votes

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    2 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

11. 2FA QR code

    11 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

12. Add second 2FA method

    14 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

13. 2FA

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

14. 2fa

    27 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

15. Remote Desktop Server multi-user support for the Helpdesk agent.

    33 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

16. Automated actions with incoming call (e.g. Phone Suite)

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

17. A no-technician-license access for a personal assistant to create or re-assign tickets

    14 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

18. Restrict technicians to some customer folders only

    10 votes

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    0 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

19. Granular User Permissions (Client Folder for example)

    45 votes

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    3 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022

20. Remove contract view from technicians

    5 votes

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    1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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    Tegel - technischer Support supported this idea  ·  Sep 17, 2022