Settings and activity

10 results found

1. Please change the "Phone" field in reporting to "Submitted by agent"

   2 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Chris Earley shared this idea  ·  Dec 5, 2022

2. Ability to CC someone when you create a ticket

   35 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Chris Earley supported this idea  ·  Nov 30, 2022

3. Allow CC for Tickets created from the Portal

   34 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Earley supported this idea  ·  Nov 30, 2022

4. Project Ticket

   226 votes

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   6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Chris Earley supported this idea  ·  Nov 30, 2022

5. Ticket Checklist

   282 votes

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   17 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

   Hey all,

   We're considering the development of this feature in the coming months and would love to hear how you'd like to see checklists implemented in Atera.

   
   

   If you'd like to discuss your needs, please schedule some time for a call here:

   https://yakov-atera.youcanbook.me/

   
   

   All the best,

   Yakov

   Chris Earley supported this idea  ·  Nov 1, 2022

6. White label mobile app for your customers

   376 votes

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   Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Chris Earley supported this idea  ·  Nov 1, 2022

7. Employee Onboarding/Offboarding Feature

   845 votes

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   Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Chris Earley supported this idea  ·  Nov 1, 2022

8. Atera Dark Mode

   1,700 votes

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   Under Review  ·  94 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Chris Earley supported this idea  ·  Nov 1, 2022

9. Allow More White Label Options

   434 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Chris Earley supported this idea  ·  Nov 1, 2022

10. Assign multiple technicians to a ticket

    391 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,

    We're excited to announce that we're exploring the development of a new feature focused on ticket queues and assigning technician groups in Atera.

    
    

    Your feedback will be invaluable as we shape this feature to meet your needs and preferences.

    
    

    If you'd like to provide input on this feature, please schedule some time for a call using the link below:

    Schedule a call
    

    Your insights and suggestions are essential to us as we continue to improve and innovate within Atera.

    
    

    All the best,

    Yakov

    Chris Earley supported this idea  ·  Oct 20, 2022