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10 results found

  1. Please change the "Phone" field in reporting to "Submitted by agent"

    2 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Chris Earley shared this idea  · 

  2. Ability to CC someone when you create a ticket

    39 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Earley supported this idea  · 

  3. Allow CC for Tickets created from the Portal

    40 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Chris Earley supported this idea  · 

  4. Project Ticket

    243 votes

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    7 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Earley supported this idea  · 

  5. Ticket Checklist

    302 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team


    Chris Earley supported this idea  · 

  6. White label mobile app for your customers

    388 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Chris Earley supported this idea  · 

  7. Employee Onboarding/Offboarding Feature

    867 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Chris Earley supported this idea  · 

  8. Dark Mode

    1,893 votes

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    118 comments  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Chris Earley supported this idea  · 

  9. Allow More White Label Options

    437 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    Chris Earley supported this idea  · 

  10. Assign multiple technicians to a ticket

    405 votes

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    16 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Chris Earley supported this idea  ·