Settings and activity

89 results found

1. Patch & Automation Feedback-Device Specific Details

   4 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tom Busby shared this idea  ·  Jan 6, 2025

2. Display a pop up message before and after an automation and patch task

   41 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Jan 6, 2025

3. Automatically activate the Help Desk Agent over threshold or activate patch / IT automation profiles

   13 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Jan 6, 2025

4. One time Automation Patch using a certain time

   2 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Jan 6, 2025

5. Patch & Automation Feedback report. fixes

   3 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Jan 6, 2025

6. Technician Out of Office

   31 votes

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   5 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

7. Ability to assign a device to a ticket regardless of contact

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

8. Ability to email a technician when a ticket is about to breach SLA

   15 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

9. Create tickets from Vulnerabilities / Vulnerability alerts

   9 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Tom Busby supported this idea  ·  Nov 26, 2024

10. Technician alerts

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

11. technician tasks

    6 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

12. Scheduled Ticket reminder

    13 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

13. Per Technician level contract rate

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

14. Technician booked time against a ticket

    3 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

15. Assignee / Technician History as Internal Notes

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

16. automatic technician response

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

17. Assign multiple technicians to a ticket

    401 votes

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    15 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

18. order tickets by assigned technician

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

19. Auto-assign tickets with initial reply

    64 votes

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    14 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024

20. assign default technician

    7 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Tom Busby supported this idea  ·  Nov 26, 2024