Settings and activity

11 results found

1. TimeSheet Report - Ticket Created and Ticket Resolved information

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   0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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   Ardi Z. shared this idea  ·  Nov 6, 2023

2. TimeSheet Report - Unable to see Technician Notes

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   0 comments  ·  Ideas and Feedback » Billing  ·  Edit…  ·  Delete…  ·  Admin →
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   Ardi Z. shared this idea  ·  Nov 6, 2023

3. View Button in Knowledge Base

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   0 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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   Ardi Z. shared this idea  ·  Sep 6, 2023

4. MS Office Updates

   563 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ardi Z. supported this idea  ·  Sep 6, 2023

5. Office license type

   373 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

   Ardi Z. supported this idea  ·  Sep 6, 2023

6. alert when agent uninstalled

   1,308 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

   Ardi Z. supported this idea  ·  Sep 6, 2023

7. Link Contract to Ticket Type.

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ardi Z. supported this idea  ·  Mar 15, 2022

8. Option to unlink Contact from Agent

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ardi Z. supported this idea  ·  Mar 15, 2022

9. When opening a ticket from an agent, that agent should be automatically assigned to the ticket.

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Ardi Z. supported this idea  ·  Mar 15, 2022

10. Option to Download all Agent Installers at once

    15 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ardi Z. supported this idea  ·  Mar 15, 2022

11. dashboard

    113 votes

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    3 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Ardi Z. supported this idea  ·  Mar 15, 2022