Settings and activity

29 results found

1. Helpdesk Agent for Mac OS

   19 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Kate Wagner supported this idea  ·  Mar 5, 2024

2. Chat Helpdesk for MAC devices

   22 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Kate Wagner supported this idea  ·  Mar 5, 2024

3. Helpdesk Agent for Mac workstations.

   32 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Kate Wagner supported this idea  ·  Mar 5, 2024

4. Mac agent improvement

   35 votes

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   2 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Kate Wagner supported this idea  ·  Mar 5, 2024

5. hudu

   18 votes

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   3 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Kate Wagner supported this idea  ·  Feb 2, 2024

6. Webhooks Integration

   61 votes

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   4 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Planned  ·  AdminRoy (RoyB, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Kate Wagner supported this idea  ·  Feb 2, 2024

7. Slack integration

   31 votes

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   2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Kate Wagner supported this idea  ·  Feb 2, 2024

8. Atera to Slack channel integration for new tickets

   9 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Kate Wagner supported this idea  ·  Feb 2, 2024

9. SentinelOne Integration

   438 votes

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   Under Review  ·  29 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Kate Wagner supported this idea  ·  Feb 2, 2024

10. Office 365 Integration

    1,560 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Kate Wagner supported this idea  ·  Feb 2, 2024

11. ScribeHow

    8 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Kate Wagner supported this idea  ·  Feb 2, 2024

12. Local Active Directory Integration

    40 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Kate Wagner supported this idea  ·  Feb 2, 2024

13. Meraki integration

    95 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Kate Wagner supported this idea  ·  Feb 2, 2024

14. Integration with UniFi Cloud

    967 votes

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    24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kate Wagner supported this idea  ·  Feb 2, 2024

15. Office license type

    454 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hi, The feature idea you submitted is currently under review. Thanks for making your voice heard! We’ll keep a close watch on how many votes it gets and update you if we decide to develop it.

    Kate Wagner supported this idea  ·  Feb 2, 2024

16. Ubiquiti Integration

    901 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Kate Wagner supported this idea  ·  Feb 2, 2024

17. Email technician when they have been @ tagged on an internal note of a ticket

    306 votes

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    6 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kate Wagner supported this idea  ·  Feb 2, 2024

18. Ticket Automation Rules - Ticket Internal Note Created for Email Notifications

    28 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Kate Wagner supported this idea  ·  Feb 2, 2024

19. New internal note alert

    22 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Kate Wagner supported this idea  ·  Feb 2, 2024

20. Ability to hide existing "baked in" statuses

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Kate Wagner shared this idea  ·  Feb 1, 2024