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  1. 5 votes

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    Ron Demeny shared this idea  · 
  2. 34 votes

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    Ron Demeny supported this idea  · 
  3. 27 votes

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    Ron Demeny supported this idea  · 
  4. 130 votes

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    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ll update you

    once it

    s been implemented and released!

    Ron Demeny supported this idea  · 
  5. 109 votes

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    Ron Demeny supported this idea  · 
  6. 166 votes

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    Ron Demeny supported this idea  · 
  7. 969 votes

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    Ron Demeny supported this idea  · 
  8. 9 votes

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    Ron Demeny supported this idea  · 
  9. 22 votes

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    An error occurred while saving the comment
    Ron Demeny commented  · 

    For the Admin role the default for:
    Ticketing Automated Assignment should be set to
    DO NOT Include user in the auto-assignment list found in Ticket Automation Rules
    With the option to change the setting without having to create a new role.
    HR, Accounting, Owners, NOC, and Escalation need higher-level access without being auto-assigned tickets that should be going to the helpdesk.

    Ron Demeny supported this idea  · 
  10. 35 votes

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    Ron Demeny supported this idea  · 
  11. 131 votes

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    Ron Demeny supported this idea  · 
  12. 159 votes

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    Hi,

    Thank you for your valuable suggestion. While we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.


    Best regards,

    The Atera Team


    Ron Demeny supported this idea  · 
  13. 61 votes

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    Ron Demeny supported this idea  · 
  14. 69 votes

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    Ron Demeny supported this idea  · 
  15. 35 votes

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    Ron Demeny supported this idea  · 
  16. 235 votes

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    Ron Demeny supported this idea  · 
  17. 205 votes

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    Ron Demeny supported this idea  · 
  18. 448 votes

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    Ron Demeny supported this idea  · 
  19. 425 votes

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    Ron Demeny supported this idea  ·