Settings and activity

51 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Oct 4, 2023

2. Install agent on Synology, QNAP or Raspberry Pi

   375 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 27, 2023

3. Alert when agent uninstalled

   1,494 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jun 27, 2023

4. Option to unlink Contact from Agent

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Nov 11, 2022

5. RAID Monitoring for servers

   382 votes

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   15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Aug 24, 2022

6. Patch Management Alerts if more than xx updates

   38 votes

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   5 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 18, 2022

7. Change the durations to actual timestamps on Alerts

   19 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 18, 2022

8. Technician email alerts from internal notes

   25 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 18, 2022

9. Complex rules for alerts generation

   179 votes

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   9 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Merlin Brandt supported this idea  ·  Jul 18, 2022

10. Solution/Solved Tag in tickets + Solution Search

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  May 25, 2022

11. Mobile Device Management

    2,311 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    Best regards,

    The Atera Team

    Merlin Brandt supported this idea  ·  May 18, 2022

12. CPU/GPU/RAM/Storage Temperature in Metrics

    154 votes

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    24 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  May 13, 2022
    An error occurred while saving the comment
    Merlin Brandt commented  ·  Feb 22, 2022  ·  Edit…  ·  Delete…

    There is the option to get alarm notifications based on temperatures right now.
    However, there is no realtime display for the temperature (like for CPU and memory usage).
    It would be neat to see past data, too.

    Save Submitting...

13. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

14. Display when a user is working at the office or remotely

    49 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

15. possibility of setting different thresholds for volumes on the same server for example

    38 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

16. Notify when device is back online

    384 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Feb 22, 2022

17. Remove restore points

    1 vote

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Edit…  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Feb 18, 2022

18. Automated actions with incoming call (e.g. Phone Suite)

    6 votes

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    0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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    Merlin Brandt shared this idea  ·  Feb 16, 2022

19. Merge Agents

    172 votes

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    6 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Dec 20, 2021

20. Closed and Resolved Ticket on the Customer Portal

    56 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Merlin Brandt supported this idea  ·  Dec 20, 2021