Settings and activity

49 results found

1. Add ability to retroactively flag ticket notes as resolutions

   13 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Nov 3, 2025

2. Drag and Drop Ticket Attachment

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Nov 3, 2025

3. Splitting a customer response into a new ticket

   10 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Nov 3, 2025

4. Customer Portal / Service portal suggested improvements (consolidated)

   167 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Nov 3, 2025

5. Activity Status "Awaiting on customer reply" should stop the SLA as well

   113 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

6. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

   15 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

7. Custom Ticket Types

   15 votes

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   3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

8. ticket type

   5 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

9. Color coding options for different ticket status

   28 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

10. Organize Ticket Properties

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

11. Tickets reordering

    30 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

12. Improve adding Manual Time Entries

    228 votes

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    59 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

13. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

14. Password protect the Atera agent from end-user uninstalls

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    1,651 votes

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    31 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

15. Security Audit of Atera Platform

    81 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jul 13, 2022

16. Atera Back up

    66 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jul 13, 2022

17. customer report

    136 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 17, 2022

18. possibility of setting different thresholds for volumes on the same server for example

    38 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

19. Auto resolve eventlog alerts

    46 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

20. RAID Monitoring for servers

    383 votes

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    15 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022