Settings and activity

27 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   104 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

2. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

   15 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

3. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

   8 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

4. Add custom "Types" to use for tickets

   5 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

5. ticket type

   4 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

6. Color coding options for different ticket status

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

7. Organize Ticket Properties

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

8. Tickets reordering

   29 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

9. Improve adding Manual Time Entries

   17 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

10. Ability to edit Internal Note on ticket

    36 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

11. merging tickets

    57 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

12. For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent

    25 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

13. Security Audit of Atera Platform

    80 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Regio3-EDV supported this idea  ·  Jul 13, 2022

14. Atera Back up

    63 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jul 13, 2022

15. customer report

    130 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Regio3-EDV supported this idea  ·  Jun 17, 2022

16. possibility of setting different thresholds for volumes on the same server for example

    36 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

17. Auto resolve eventlog alerts

    45 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

18. RAID Monitoring for servers

    375 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

19. Mobile App Improvements

    718 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

20. Put a ticket in a Hold queue

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022