Settings and activity

27 results found

1. Activity Status "Awaiting on customer reply" should stop the SLA as well

   109 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

2. Allow the ability to display more than 20 tickets at a time and forego the endless scroll!

   15 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

3. REASSIGNING CREATED TICKETS TO SCHEDULED TICKETS

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

4. Custom Ticket Types

   14 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

5. ticket type

   5 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

6. Color coding options for different ticket status

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

7. Organize Ticket Properties

   12 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

8. Tickets reordering

   30 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

9. Improve adding Manual Time Entries

   20 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Support Regio3-EDV supported this idea  ·  Aug 23, 2024

10. Ability to edit Internal Note on ticket

    47 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

11. merging tickets

    63 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

12. For the "Atera Agent uninstall prevention" add an "Uninstallation Code" to Prevent Local Admins from Removing Agent

    32 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Aug 23, 2024

13. Security Audit of Atera Platform

    80 votes

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    1 comment  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jul 13, 2022

14. Atera Back up

    64 votes

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    0 comments  ·  Ideas and Feedback » Security  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jul 13, 2022

15. customer report

    133 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 17, 2022

16. possibility of setting different thresholds for volumes on the same server for example

    36 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

17. Auto resolve eventlog alerts

    46 votes

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    2 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

18. RAID Monitoring for servers

    378 votes

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    14 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

19. Mobile App Improvements

    742 votes

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    Planned  ·  39 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022

20. Put a ticket in a Hold queue

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Support Regio3-EDV supported this idea  ·  Jun 16, 2022