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7 results found

  1. Password protect the Atera agent from end-user uninstalls

    1,616 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    CSIA Helpdesk Support supported this idea  · 

  2. Employee Onboarding/Offboarding Feature

    871 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    CSIA Helpdesk Support supported this idea  · 

  3. Mobile Device Management

    2,303 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.



    Best regards,

    The Atera Team


    CSIA Helpdesk Support supported this idea  · 

  4. Mobile App Improvements

    745 votes

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    Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    CSIA Helpdesk Support supported this idea  · 

  5. Devices Tab

    102 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Admin →
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    CSIA Helpdesk Support supported this idea  · 

  6. Password History

    133 votes

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    2 comments  ·  Ideas and Feedback » Customers  ·  Admin →
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    CSIA Helpdesk Support commented  · 

    From a security point of view, This seems to be a risk. Not sure if this is a good feature to have. Password is not supposed to be stored and kept. what is the point to change passwords if old password records are kept

  7. Allow multiple reply emails from Atera

    78 votes

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    15 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Admin →
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    CSIA Helpdesk Support commented  · 

    Allow for the "no-reply" responses from Atera to come from different email addresses for different customers. We have a customer that sends emails to Atera and the tickets are logged, but they want their own customer reply email.

    CSIA Helpdesk Support supported this idea  ·