Settings and activity

120 results found

1. Work from home activations list

   25 votes

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   2 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Uriel Sapir commented  ·  Jan 8, 2023  ·  Edit…  ·  Delete…

   same goes for webroot, the atera charges for webroot doesn't reflect the amount of devisees that listed under the webroot account.

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   Uriel Sapir supported this idea  ·  Jan 8, 2023

2. Atera's New Interface

   3 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

3. Ability to assign ticket to customer, not contact

   31 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

4. Allow for customization of columns on ticketing screen

   343 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

5. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

   9 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

6. Easily find what devices are configured for Work from Home

   15 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

7. disable new interface

   8 votes

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   3 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

8. Allow Old interface to be accessed

   7 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

9. Bring back Alphabet filter on customer view

   14 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

10. Ability to cc users in Helpdesk Agent

    8 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Jan 8, 2023

11. sort tickets by more than one field

    6 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Jan 8, 2023

12. Search tickets by date.

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Jan 8, 2023

13. save Ticket view on customer page and mobile app.

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

14. Mobile App ticket assignment

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

15. Save Ticket View Mobile App

    11 votes

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    1 comment  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

16. Move the not textarea to the top of the ticket

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Uriel Sapir shared this idea  ·  Oct 31, 2022

17. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 11, 2022

18. Change contact for multiple tickets

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

19. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

20. Assign contact from Ticket Title

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022