Settings and activity

116 results found

1. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

   9 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

2. Easily find what devices are configured for Work from Home

   15 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

3. disable new interface

   8 votes

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   3 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

4. Allow Old interface to be accessed

   8 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

5. Bring back Alphabet filter on customer view

   14 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

6. Ability to cc users in Helpdesk Agent

   8 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

7. sort tickets by more than one field

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

8. Search tickets by date.

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

9. save Ticket view on customer page and mobile app.

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Dec 29, 2022

10. Mobile App ticket assignment

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

11. Save Ticket View Mobile App

    12 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

12. Move the not textarea to the top of the ticket

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Uriel Sapir shared this idea  ·  Oct 31, 2022

13. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 11, 2022

14. Change contact for multiple tickets

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

15. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

16. Assign contact from Ticket Title

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

17. Ability to assign a device to a ticket regardless of contact

    24 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

18. Send notification to Customer Main Contact when a Ticket change status

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

19. Option to unlink Contact from Agent

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

20. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    190 votes

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    30 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022