Settings and activity

116 results found

1. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

   9 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

2. Easily find what devices are configured for Work from Home

   15 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

3. disable new interface

   8 votes

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   3 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

4. Allow Old interface to be accessed

   8 votes

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   1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

5. Bring back Alphabet filter on customer view

   14 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

6. Ability to cc users in Helpdesk Agent

   8 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

7. sort tickets by more than one field

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

8. Search tickets by date.

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

9. save Ticket view on customer page and mobile app.

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Dec 29, 2022

10. Mobile App ticket assignment

    12 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

11. Save Ticket View Mobile App

    12 votes

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    2 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

12. Move the not textarea to the top of the ticket

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Uriel Sapir shared this idea  ·  Oct 31, 2022

13. Display entire ticket conversation in email template

    47 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 11, 2022

14. Change contact for multiple tickets

    11 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

15. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

16. Assign contact from Ticket Title

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

17. Ability to assign a device to a ticket regardless of contact

    24 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

18. Send notification to Customer Main Contact when a Ticket change status

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

19. Option to unlink Contact from Agent

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

20. Assign a contact to multiple agents and/or assign multiple contacts to an agent

    191 votes

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    31 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    Great news! Your idea has been approved and is planned for implementation.

    We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

    You can also follow this in our Public Roadmap.

    Best regards,

    The Atera Team

    Uriel Sapir supported this idea  ·  Sep 7, 2022