Settings and activity

118 results found

1. Ability to assign ticket to customer, not contact

   29 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Uriel Sapir supported this idea  ·  Jan 8, 2023

2. Allow for customization of columns on ticketing screen

   290 votes

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   39 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

3. Not a feature, Atera should fix it so that page data is cached, and still there when you click on add contact for example in a Ticket

   9 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

4. Easily find what devices are configured for Work from Home

   15 votes

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   0 comments  ·  Ideas and Feedback » Work From Home  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

5. disable new interface

   8 votes

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   3 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

6. Allow Old interface to be accessed

   5 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

7. Bring back Alphabet filter on customer view

   13 votes

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   1 comment  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

8. Ability to cc users in Helpdesk Agent

   7 votes

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

9. sort tickets by more than one field

   6 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Uriel Sapir supported this idea  ·  Jan 8, 2023

10. Search tickets by date.

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Jan 8, 2023

11. save Ticket view on customer page and mobile app.

    3 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

12. Mobile App ticket assignment

    10 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

13. Save Ticket View Mobile App

    10 votes

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    0 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Dec 29, 2022

14. Move the not textarea to the top of the ticket

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Uriel Sapir shared this idea  ·  Oct 31, 2022

15. Display entire ticket conversation in email template

    43 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Uriel Sapir supported this idea  ·  Sep 11, 2022

16. Change contact for multiple tickets

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

17. Way not to e-mail contact when replying to ticket

    10 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

18. Assign contact from Ticket Title

    7 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

19. Ability to assign a device to a ticket regardless of contact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022

20. Send notification to Customer Main Contact when a Ticket change status

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Uriel Sapir supported this idea  ·  Sep 7, 2022