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  1. 885 votes

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    Under Review  ·  31 comments  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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  2. 1,142 votes

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    Under Review  ·  40 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  3. 1 vote

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    0 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  4. 8 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    UTCL Administration supported this idea  · 
  5. 3 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  6. 1 vote

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    0 comments  ·  Ideas and Feedback  ·  Flag idea as inappropriate…  ·  Admin →

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  7. 14 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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  8. 2 votes

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    1 comment  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    UTCL Administration commented  · 

    Exactly what I am fighting with today.
    How can I create alerts on an SNMP printer, when there are 3 potential sizes for toner containers?
    Here, once again, is a request for the obvious.

    UTCL Administration supported this idea  · 
  9. 4 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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  10. 50 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    UTCL Administration supported this idea  · 
  11. 664 votes

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    Planned  ·  11 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    UTCL Administration supported this idea  · 
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    UTCL Administration commented  · 

    I see this is marked as "Planned" half a year ago. Any progress?

    I can not begin to tell you how frustrating it is dealing with SNMP templates. Why would they show up in random order, and order that may change from day to day or hour to hour. Who would do something like that and say, "yup, that's what I wanted"?
    It is imperative that sort order gets fixed on these templates. When there are many OIDs, it NEEDs to be in the order I say, not some random order.
    I believe the ideal should be that:
    a) Template order is the same as order entered. This means that what I see when initially making the template is how it will show on device.
    b) OIDs in both the "OIDs Values" area and the "Monitored OIDs" area need to be re-arranged as required.
    c) Sort by column or some other sort mechanism.

    We create templates in order to make all devices of a given device type and model the same.
    For example, EVERY TIME I use the template I created for MS810 Printer, IT MUST display (among other things), Toner max impressions followed by Toner remaining impressions, IN ORDER. When you re-arrange things, it means that everyone looking at it needs to read the OID and determine what each value refers to, rather than having every MS810 different.

    Currently, your SNMP templates are next door to useless.

  12. 12 votes

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    3 comments  ·  Ideas and Feedback » Devices  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    UTCL Administration supported this idea  · 
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    UTCL Administration commented  · 

    I can not begin to tell you how frustrating it is dealing with SNMP templates. Why would they show up in random order, an order that may change from day to day or hour to hour. Who would do something like that and say, "yup, that's what I wanted"?
    It is imperative that sort order gets fixed on these templates. When there are many OIDs, it NEEDs to be in the order I say, not some random order.
    I believe the ideal should be that:
    a) Template order is the same as order entered. This means that what I see when initially making the template is how it will show on device.
    b) OIDs in both the "OIDs Values" area and the "Monitored OIDs" area need to be re-arranged as required.
    c) Sort by column or some other sort mechanism.

    We create templates in order to make all devices of a given device type and model the same.
    For example, EVERY TIME I use the template I created for MS810 Printer, IT MUST display (among other things), Toner max impressions followed by Toner remaining impressions, IN ORDER. When you re-arrange things, it means that everyone looking at it needs to read the OID and determine what each value refers to, rather than having every MS810 different.

    Currently, your SNMP templates are next door to useless.

    I have asked for this at least once previously (before you moved this to UserVoice)

  13. 637 votes

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    Planned  ·  23 comments  ·  Ideas and Feedback » Agent  ·  Flag idea as inappropriate…  ·  Admin →

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    UTCL Administration commented  · 

    This is very much required.
    Needs to have the ability to install on and work with devices with no GUI. Including remote access.

    UTCL Administration supported this idea  · 
  14. 155 votes

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  15. 137 votes

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    Planned  ·  3 comments  ·  Ideas and Feedback » Acronis  ·  Flag idea as inappropriate…  ·  Admin →

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  16. 54 votes

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    0 comments  ·  Ideas and Feedback » Acronis  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    UTCL Administration supported this idea  · 
  17. 144 votes

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    8 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    UTCL Administration supported this idea  · 
  18. 33 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    UTCL Administration supported this idea  · 
  19. 176 votes

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    22 comments  ·  Ideas and Feedback » Tickets  ·  Flag idea as inappropriate…  ·  Admin →

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    Hello,

    I wanted to give you visibility into our Q3 roadmap as it relates to your feature request.

    This quarter time-based ticket automations will be added to allow various time-based actions such as resolving a ticket, automatically closing a ticket, or alerting an admin.


    Stay tuned for our Product Release notifications.

    UTCL Administration supported this idea  · 
  20. 424 votes

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