Settings and activity

14 results found

1. Customer Portal / Service portal suggested improvements (consolidated)

   166 votes

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   27 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Richard McFarland supported this idea  ·  Feb 11, 2023

2. White Label service desk URL

   43 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Richard McFarland supported this idea  ·  Feb 11, 2023

3. Synology Active Backup Monitoring

   398 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Richard McFarland supported this idea  ·  Jan 10, 2023

4. Integration with UniFi Cloud

   997 votes

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   24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Richard McFarland supported this idea  ·  Jan 10, 2023

5. Allow More White Label Options

   438 votes

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   3 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Richard McFarland supported this idea  ·  Jan 10, 2023

6. Mobile Device Management

   2,305 votes

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   87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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   Future Consideration  ·  Gil Givoni responded

   Hi,

   Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

   We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

   
   

   
   

   Best regards,

   The Atera Team

   
   

   An error occurred while saving the comment
   Richard McFarland commented  ·  Mar 21, 2022  ·  Edit…  ·  Delete…

   Yes, this will be nice to have.

   Save Submitting...

7. Mobile App Improvements

   746 votes

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   Planned  ·  40 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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   Richard McFarland supported this idea  ·  Aug 24, 2021

8. Quoting

   82 votes

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   2 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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   Richard McFarland supported this idea  ·  Aug 24, 2021

9. Revamped Helpdesk Agent

   343 votes

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   57 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Richard McFarland commented  ·  Aug 24, 2021  ·  Edit…  ·  Delete…

   Need to be able to open a ticket EASILY from the agent. Email pop up for user and when they hit send, it sends along machine information. Also, eliminate the confirmation token.

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10. Improved Customized Dashboard

    1,565 votes

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    50 comments  ·  Ideas and Feedback » Dashboard  ·  Delete…  ·  Admin →
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    Richard McFarland supported this idea  ·  Aug 24, 2021

11. Employee Onboarding/Offboarding Feature

    871 votes

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    6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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    Richard McFarland supported this idea  ·  Aug 24, 2021

12. Sonicwall integration

    52 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard McFarland supported this idea  ·  Aug 24, 2021

13. Sophos Integration

    665 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Richard McFarland supported this idea  ·  Aug 24, 2021

14. White label mobile app for your customers

    389 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Richard McFarland supported this idea  ·  Aug 24, 2021