Settings and activity

578 results found

1. ticket notes

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 28, 2022

2. Print a Ticket

   116 votes

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   7 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   DeAnna Birdsall supported this idea  ·  Jul 28, 2022

3. ticket improvement

   2 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 28, 2022

4. Wake on Lan automation

   112 votes

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   9 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

5. Overall improvement of Patch Management

   320 votes

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   Planned  ·  13 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

6. Ticket Origination Type

   7 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

7. Scheduled Report Email Direclty Download Link or attachment

   6 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

8. unable to find merged tickets

   4 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

9. White Label custmer facing ticket schedule

   7 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   DeAnna Birdsall supported this idea  ·  Jul 27, 2022

10. Monitoring tickets

    2 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

11. Ability to assign a device to a ticket regardless of contact

    16 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall commented  ·  Jul 27, 2022  ·  Edit…  ·  Delete…

    We have clients that internally send their help requests to one person. That person is responsible for opening tickets, and wants to see the replies. In some cases without contacting the actual end user. It would be helpful to assign a device to that ticket, vs a contact name. Possible new fields, on behalf of "User name" and that user's "Device Name"

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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

12. Solution/Solved Tag in tickets + Solution Search

    7 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

13. Send scheduled reports to customers after patch management

    8 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

14. Export Ticket Information

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

15. Compact Ticket View

    10 votes

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    4 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

16. Scheduled Patch Reports Need Unique Naming

    5 votes

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    0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

17. Closed and Resolved Ticket on the Customer Portal

    51 votes

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    1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

18. Onboarding Tickets

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

19. Customer ticket overview

    11 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    DeAnna Birdsall supported this idea  ·  Jul 27, 2022

20. Schedule a single script at the device level or in tickets

    5 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Dor N. responded

    Nice! The feature you requested is being
    reviewed by our product team. We’ll keep an
    eye on the number of votes, and let you know if
    a decision is reached to implement. Thank you
    for being a partner in our process!

    DeAnna Birdsall supported this idea  ·  Jul 27, 2022