Settings and activity

38 results found

1. White label mobile app for your customers

   380 votes

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   Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

2. Search bar enhancements

   290 votes

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   Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

3. Revamped Helpdesk Agent

   337 votes

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   Under Review  ·  54 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

4. Employee Onboarding/Offboarding Feature

   851 votes

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   Under Review  ·  6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

5. Password protect the Atera agent from end-user uninstalls

   1,584 votes

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   28 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Adam Mason supported this idea  ·  Aug 21, 2021

6. Sorting Tickets by Last Response

   17 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Adam Mason supported this idea  ·  Aug 21, 2021

7. Display when a user is working at the office or remotely

   33 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Adam Mason supported this idea  ·  Aug 21, 2021

8. Addition of Click to Call buttons

   9 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Under Review  ·  Nir Gilbert responded

   Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

   Adam Mason supported this idea  ·  Aug 21, 2021

9. Allow for customization of columns on ticketing screen

   313 votes

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   41 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

10. Automation based on technician reply

    37 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Mason supported this idea  ·  Aug 21, 2021

11. Warranty Information Collection

    503 votes

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Adam Mason supported this idea  ·  Aug 21, 2021

12. Office 365 Integration

    1,552 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Adam Mason supported this idea  ·  Aug 19, 2021

13. Documentation Management

    1,237 votes

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    Under Review  ·  21 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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14. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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15. Mobile Device Management

    2,265 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminRoy (RoyB, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

16. Sophos Integration

    654 votes

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    Under Review  ·  24 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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17. Network Discovery: More opportunities

    114 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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18. Network Discovery: Security Audit

    956 votes

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    Under Review  ·  19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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