Settings and activity

39 results found

1. Multi-Site Support

   298 votes

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   13 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

2. White label mobile app for your customers

   389 votes

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   1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

3. Search bar enhancements

   297 votes

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   Planned  ·  17 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

4. Revamped Helpdesk Agent

   342 votes

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   56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

5. Employee Onboarding/Offboarding Feature

   869 votes

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   6 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

6. Password protect the Atera agent from end-user uninstalls

   1,615 votes

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   29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

   Adam Mason supported this idea  ·  Aug 21, 2021

7. Sorting Tickets by Last Response

   20 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

8. Display when a user is working at the office or remotely

   49 votes

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   2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

9. Addition of Click to Call buttons

   9 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Adam Mason supported this idea  ·  Aug 21, 2021

10. Allow for customization of columns on ticketing screen

    351 votes

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    43 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Adam Mason supported this idea  ·  Aug 21, 2021

11. Automation based on technician reply

    40 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Adam Mason supported this idea  ·  Aug 21, 2021

12. Asset Management, with ability to print asset labels, scan QR codes, and checkin and checkout equipment from one application

    801 votes

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    40 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Adam Mason supported this idea  ·  Aug 21, 2021

13. Office 365 Integration

    1,587 votes

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    62 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Adam Mason supported this idea  ·  Aug 19, 2021

14. Documentation Management

    1,254 votes

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    22 comments  ·  Ideas and Feedback » PSA Tools  ·  Delete…  ·  Admin →
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15. Send system information with Helpdesk Agent support tickets

    272 votes

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    6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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16. Mobile Device Management

    2,302 votes

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    87 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Future Consideration  ·  Gil Givoni responded

    Hi,

    Thank you for your valuable suggestion. We recognize this is an important request in IT, however we won't be implementing this idea in the immediate future, it has been added to our list for future consideration.

    We continuously review user feedback to inform our development priorities, so your idea remains on our radar.

    
    

    
    

    Best regards,

    The Atera Team

    
    

17. Sophos Integration

    664 votes

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    27 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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18. Network Discovery: More opportunities

    117 votes

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    1 comment  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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19. Network Discovery: Security Audit

    972 votes

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    19 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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