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37 results found

  1. Automatic problem solving / display automatic solution suggestions

    6 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Jurgen Verhelst supported this idea  · 

  2. KB article related to ticket

    12 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jurgen Verhelst supported this idea  · 

  3. Ability to embed or insert video in tickets or KB's

    21 votes

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    1 comment  ·  Ideas and Feedback » User Interface  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jurgen Verhelst supported this idea  · 

  4. Indication of which devices have the helpdesk icon enabled on the devices view

    20 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jurgen Verhelst supported this idea  · 

  5. Revamped Helpdesk Agent

    340 votes

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    Under Review  ·  56 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Jurgen Verhelst supported this idea  · 

  6. 1Password Integration

    67 votes

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    2 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jurgen Verhelst supported this idea  · 

  7. Wallboard

    26 votes

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    0 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jurgen Verhelst supported this idea  · 

  8. Free Dashboard Account

    911 votes

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    24 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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    Jurgen Verhelst supported this idea  · 

  9. Manage Acronis backups from within Atera

    111 votes

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    0 comments  ·  Ideas and Feedback » Acronis  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jurgen Verhelst supported this idea  · 

  10. Install webroot on Mac OS X

    35 votes

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    0 comments  ·  Ideas and Feedback » Webroot  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Jurgen Verhelst supported this idea  · 

  11. White label mobile app for your customers

    384 votes

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    Under Review  ·  1 comment  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Jurgen Verhelst supported this idea  · 

  12. Documentation Management

    1,245 votes

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    Under Review  ·  22 comments  ·  Ideas and Feedback » PSA Tools  ·  Admin →
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    Jurgen Verhelst supported this idea  · 

  13. Integration with Direct messages systems

    838 votes

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    60 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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    Under Review  ·  AdminYakov Gorbulsky (Product Manager, Atera) responded

    Hey all,


    We're currently designing an integration of Microsoft Teams with Atera.

    We'd love to hear what are your expectations from such an integration.

    Please answer this 1-minute survey if you'd like to provide your feedback.


    Looking forward to hearing your thoughts.


    Thank you,

    Yakov Gorbulsky | Product Manager

  14. Send system information with Helpdesk Agent support tickets

    268 votes

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    Under Review  ·  6 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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  15. Role management

    129 votes

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    Planned  ·  29 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Admin →
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  16. Office 365 Integration

    1,564 votes

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    Under Review  ·  61 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
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  17. Improved Customized Dashboard

    1,557 votes

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    Under Review  ·  50 comments  ·  Ideas and Feedback » Dashboard  ·  Admin →
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