Settings and activity

34 results found

1. Live tracking of running scripts

   1 vote

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Edit…  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Nov 7, 2024

2. Custom email alerts to customer/contacts

   6 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Nov 6, 2024

3. See Remaining Hours of Block Hour Contract Directly on Ticket

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Oct 2, 2024

4. Session expiry notification

   2 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jun 6, 2024

5. Different License Types

   74 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Joseph Allix commented  ·  May 20, 2024  ·  Edit…  ·  Delete…

   This is also critical for our upcoming needs. We are in the process of implementing a services manager role while having the need for an extra 15 agents, purely for ticketing purposes. It doesn’t make any sense to post for the full package for this many extra ticketing users..

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   Joseph Allix supported this idea  ·  May 20, 2024

6. Ticketing only Atera license

   12 votes

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  May 20, 2024

7. Better automation for tickets

   8 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jul 25, 2023

8. Agent Collision Detection

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix commented  ·  Jul 13, 2023  ·  Edit…  ·  Delete…

   This would be amazing!

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   Joseph Allix supported this idea  ·  Jul 13, 2023

9. See authors of scripts

   3 votes

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   0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jun 19, 2023

10. Ticket export to include comments

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  May 15, 2023

11. Export Ticket Information

    19 votes

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    2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  May 15, 2023

12. List of all contracts and expiration dates

    9 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Apr 4, 2023  ·  Edit…  ·  Delete…

    Need this!

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    Joseph Allix supported this idea  ·  Apr 4, 2023

13. Block Contracts Balance Report for ALL customers

    7 votes

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    3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Apr 4, 2023

14. Stop certain tickets from being reopened

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Mar 30, 2023

15. Send Email when Block Hour Contracts Is Almost Done

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Mar 2, 2023  ·  Edit…  ·  Delete…

    Yes, please. This is very important to our operation as our Sales department need to action these.

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    Joseph Allix supported this idea  ·  Mar 2, 2023

16. Ability to email a technician when a ticket is about to breach SLA

    14 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023

17. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023

18. Allow More White Label Options

    432 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023

19. Alert when agent uninstalled

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    7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!

    Joseph Allix supported this idea  ·  Feb 10, 2023

20. Mobile App Improvements

    714 votes

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    Planned  ·  37 comments  ·  Ideas and Feedback » Mobile App  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 9, 2023