Settings and activity

37 results found

1. View only license

   31 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Apr 14, 2025

2. Ticketing only Atera license

   16 votes

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   2 comments  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Joseph Allix commented  ·  Apr 14, 2025  ·  Edit…  ·  Delete…

   Me too, I'm actually ready to move our ticketing away from Atera from the lack of this option.

   EDIT: Happy to pay $30-$50 per month for each of these licenses.

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   Joseph Allix supported this idea  ·  May 20, 2024

3. Forward tickets to non technicians.

   6 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Jan 13, 2025

4. Email Forwarding from Tickets Without Altering Content or Requester

   5 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Jan 13, 2025

5. Live tracking of running scripts

   6 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Nov 7, 2024

6. Custom email alerts to customer/contacts

   6 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Nov 6, 2024

7. See Remaining Hours of Block Hour Contract Directly on Ticket

   9 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Oct 2, 2024

8. Session expiry notification

   2 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jun 6, 2024

9. Different License Types

   77 votes

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   6 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Joseph Allix commented  ·  May 20, 2024  ·  Edit…  ·  Delete…

   This is also critical for our upcoming needs. We are in the process of implementing a services manager role while having the need for an extra 15 agents, purely for ticketing purposes. It doesn’t make any sense to post for the full package for this many extra ticketing users..

   EDIT: Happy to pay $30-$50 per month for each of these licenses.

   EDIT: We're now getting close to the point where I'm going to be forced to moving all of our ticketing operations to another platform.

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   Joseph Allix supported this idea  ·  May 20, 2024

10. Better automation for tickets

    13 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Jul 25, 2023

11. Agent Collision Detection

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Jul 13, 2023  ·  Edit…  ·  Delete…

    This would be amazing!

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    Joseph Allix supported this idea  ·  Jul 13, 2023

12. See authors of scripts

    3 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Jun 19, 2023

13. Ticket export to include comments

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  May 15, 2023

14. Export Ticket Information

    28 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  May 15, 2023

15. List of all contracts and expiration dates

    9 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Apr 4, 2023  ·  Edit…  ·  Delete…

    Need this!

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    Joseph Allix supported this idea  ·  Apr 4, 2023

16. Block Contracts Balance Report for ALL customers

    7 votes

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    3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Apr 4, 2023

17. Stop certain tickets from being reopened

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Mar 30, 2023

18. Send Email when Block Hour Contracts Is Almost Done

    10 votes

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    2 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Mar 2, 2023  ·  Edit…  ·  Delete…

    Yes, please. This is very important to our operation as our Sales department need to action these.

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    Joseph Allix supported this idea  ·  Mar 2, 2023

19. Ability to email a technician when a ticket is about to breach SLA

    15 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023

20. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023