Settings and activity

36 results found

1. Forward tickets to non technicians.

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Jan 13, 2025

2. Email Forwarding from Tickets Without Altering Content or Requester

   4 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Jan 13, 2025

3. Live tracking of running scripts

   4 votes

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   0 comments  ·  Ideas and Feedback » User Interface  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Nov 7, 2024

4. Custom email alerts to customer/contacts

   6 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Nov 6, 2024

5. See Remaining Hours of Block Hour Contract Directly on Ticket

   9 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  Oct 2, 2024

6. Session expiry notification

   2 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jun 6, 2024

7. Different License Types

   76 votes

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   5 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminProduct Team (Product Team, Atera) responded

   Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

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   Joseph Allix commented  ·  May 20, 2024  ·  Edit…  ·  Delete…

   This is also critical for our upcoming needs. We are in the process of implementing a services manager role while having the need for an extra 15 agents, purely for ticketing purposes. It doesn’t make any sense to post for the full package for this many extra ticketing users..

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   Joseph Allix supported this idea  ·  May 20, 2024

8. Ticketing only Atera license

   14 votes

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   1 comment  ·  Ideas and Feedback » Roles and Permissions  ·  Delete…  ·  Admin →
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   Joseph Allix supported this idea  ·  May 20, 2024

9. Better automation for tickets

   9 votes

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   1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Joseph Allix shared this idea  ·  Jul 25, 2023

10. Agent Collision Detection

    9 votes

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    1 comment  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Jul 13, 2023  ·  Edit…  ·  Delete…

    This would be amazing!

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    Joseph Allix supported this idea  ·  Jul 13, 2023

11. See authors of scripts

    3 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Jun 19, 2023

12. Ticket export to include comments

    4 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  May 15, 2023

13. Export Ticket Information

    28 votes

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    3 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  May 15, 2023

14. List of all contracts and expiration dates

    9 votes

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    3 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Apr 4, 2023  ·  Edit…  ·  Delete…

    Need this!

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    Joseph Allix supported this idea  ·  Apr 4, 2023

15. Block Contracts Balance Report for ALL customers

    7 votes

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    3 comments  ·  Ideas and Feedback » Billing  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Apr 4, 2023

16. Stop certain tickets from being reopened

    1 vote

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Edit…  ·  Delete…  ·  Admin →
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    Joseph Allix shared this idea  ·  Mar 30, 2023

17. Send Email when Block Hour Contracts Is Almost Done

    9 votes

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    1 comment  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Joseph Allix commented  ·  Mar 2, 2023  ·  Edit…  ·  Delete…

    Yes, please. This is very important to our operation as our Sales department need to action these.

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    Joseph Allix supported this idea  ·  Mar 2, 2023

18. Ability to email a technician when a ticket is about to breach SLA

    15 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023

19. Ticket SLA warning

    15 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023

20. Allow More White Label Options

    434 votes

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    3 comments  ·  Ideas and Feedback » Admin & Core  ·  Delete…  ·  Admin →
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    Joseph Allix supported this idea  ·  Feb 10, 2023