Settings and activity
64 results found
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19 votes
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20 votes2K Solutions Helpdesk
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9 votes2K Solutions Helpdesk
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20 votes2K Solutions Helpdesk
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345 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
2K Solutions Helpdesk
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4 votes2K Solutions Helpdesk
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79 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
2K Solutions Helpdesk
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1,437 votes
Hello, Thanks so much for submitting your idea! It’s currently under review by our product team, and should a decision be reached to develop it, we’ll keep you in the loop!
2K Solutions Helpdesk
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6 votes2K Solutions Helpdesk
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8 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
2K Solutions Helpdesk
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49 votes2K Solutions Helpdesk
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28 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
2K Solutions Helpdesk
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23 votes
Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!
2K Solutions Helpdesk
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77 votes2K Solutions Helpdesk
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78 votes2K Solutions Helpdesk
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290 votes2K Solutions Helpdesk
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145 votes
Nice! The feature you requested is being
reviewed by our product team. We
’
ll keep an
eye on the number of votes, and let you know if
a decision is reached to implement. Thank you
for being a partner in our process!
2K Solutions Helpdesk
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1,231 votes2K Solutions Helpdesk
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52 votes
Hey all,
After speaking to many of you and designing this one together, I'm happy to announce we are now beta-testing a new feature focused around technician groups/ ticket queues
The new module allows:
- Creating technician groups for better team organization
- Assigning tickets to groups for efficient workflow
- Filtering and creating custom ticket queues to manage priorities in the tickets list
- New ticket automation rules improvement with new triggers, conditions, and actions
Some use cases for this new feature are:
- Auto-assigning tickets to queues based on conditions
- Notifying admins on escalations
- Round-robin ticket distribution between group members
We hope to finish beta testing and release the feature to all customers soon, we'll be sure to update you once that happens!
Yakov
2K Solutions Helpdesk
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1,580 votes
Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!
2K Solutions Helpdesk
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