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27 results found

  1. Assign multiple technicians to a ticket

    By a community member:
    We need the ability to assign multiple technicians to a ticket. We have ceveral tickets that would consider projects requiring multiple technicians to coordinate assigned tickets.

    414 votes

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    16 comments  ·  Tickets  ·  Admin →
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  2. Ticket Checklist

    The ability to add a checklist to a ticket that prevents the ticket from being closed until everything has been ticked off.

    317 votes

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    22 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  3. Speed of Atera - slowness overall - screen refreshes

    Atera's a great platform, but, there's always a but, the features added are slowing it down - or something else is - and the delays in refresh are becoming troublesome where techs are waiting for every screen. It may not seem like much but it's noticeable. We have a bi-coastal tech setup and both locations have the same slowness so it's not regional or location specific but indicates a system wide problem. Perhaps before more features are added we can get the snappy speed back?

    4 votes

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    1 comment  ·  Admin →
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  4. Ability to archive retired devices

    I want to be able to show my customers what machines have been replaced over the replacement cycle, so I do not want to delete retired machines from atera, I want to be able to mark them as retired and exclude them from everything except a retired assets report.

    The current system of hide devices not seen for X days is not the same thing, Just because a device has not been switched on for say 300 days, does not mean that I do not need to know of it's existence for the fixed assets register.

    321 votes

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    3 comments  ·  Agent  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  5. Vade Secure integration

    Vade Secure integration

    2 votes

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    0 comments  ·  3rd Party Integrations  ·  Admin →
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    Under Review  ·  Gil Givoni responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    Best regards,

    The Atera Team

  6. Scheduled Tickets Filter or Search Option

    It would be nice to add a feature to filter or search through existing scheduled tickets. We have 100s of scheduled tickets to modify a ticket it can be a pain to dig through

    11 votes

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    2 comments  ·  Tickets  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.


    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team

  7. Bulk On-Demand Software Inventory update / Software Inventory needs to show accurate information

    Software inventory needs more accurate information. I install software but when running Advanced Conditions from the Devices section, they do not work reliably. If I manually do a Software Inventory operation, then go back, it will apply the filter properly. The refreshing is tedious, especially with hundreds or thousands of devices.

    73 votes

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    14 comments  ·  Devices  ·  Admin →
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    Under Review  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We have consolidated similar ideas into this thread: http://atera.uservoice.com/forums/936306/suggestions/44003652


    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.


    Best regards,

    The Atera Team

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