12 results found
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BitLocker reporting
Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off
588 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report.
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Patch Status Report to include outdated additional software (chrome, adobe etc)
Currently appears to be a manual process to locate chrome version number (as well as other software).
178 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Check out the new software inventory preset under advanced reports.
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Timesheet reports for ITD solution
Timesheet Reports needed for ITD:
I did manage to find the advanced reports, but none of them can provide the same information as in the Timesheet Report. I would like a ticket report to include the fields such as Ticket ID, Customer Name, Contact Name, Resolved, Resolved date, Technician name but I do not see any option to generate such a report.
3 votesI'm happy to share we have introduced the timesheet report for our IT Departments solution.
The report can be found under Admin > Reports > Classic Reports.
We hope you enjoy this new addition to our offering!
Yakov
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Auditor Report: Adding HDD & SSD information
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Per each device in the report there should be shown the following details:
HDDManufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA etc.)
Size (in GB) - Exists
Bytes per sector
Partitions
S.M.A.R.T errors
SDD
Manufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA, PCI Express, mSATA, USB..)
Size (in GB)
Partitions
S.M.A.R.T errors
Lifetime value (%)
123 votes -
Adding the custom fields into the Auditor Report
We have added custom field like Warranty Expiry Date, Leasing Agreement No and Leasing Due Date. It will be good to have the data of these custom fields to be included in the Auditor Report when we extract them into Excel. It will be very helpful to keep track the warranty status and leasing status of the workstation fleets. Thank you
26 votesHey everybody,
We're happy to announce we've released your feature request and now you will be able to see custom fields in the Auditor Report.
In addition, the custom fields will be presented in the Auditor report exported PDF or Excel files.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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More granular technician time entries and reporting
It would be good to be able to run daily, weekly, monthly time reports etc that break down the technicians billable, productive and non billable time. For example 'billable' would be a standard rate for that client, 'productive' would be more for things to show the technician is doing work but might not necessarily be billable to the client such as pre-sales, internal documentation etc and non billable would be things like admin, emails, meetings etc.
Currently there is only the 'billable' tick box which isn't helpful really unless they're only doing billable work.48 votesHey,
This is possible via Atera's advanced analytics tool, by building a report on the "Workhours" data.
For more information please refer to the following KB: https://support.atera.com/hc/en-us/articles/6411995254172-Create-advanced-reports
Also, here's a webinar on the matter: https://www.youtube.com/watch?v=NlnANqrl4yA
Feel free to contact our support team for more help on this.
Hope this helps,
Yakov
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send reports as pdfs
Please have automated reports send the file as a pdf instead of a link requiring you to sign in. Or both. We want to be able to send reports to our clients, but right now we have to send them to a technician who opens each one, saves them as a pdf, and then emails them to each client. It is time-consuming. We can't email them directly to the client as none of them use Atera and it makes them log in which confuses them.
37 votesThanks for voting and contributing to Atera! Sending a report PDF file via email is now available with Advanced Reports.
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Comments in Customer Satisfaction Reports
Customer satisfaction survey report does not include the comments added by the customers when they include the rating. This can only be visible from the ticket itself.
It would be nice if the MSP could have a button to select "include all survey comments" for better reporting ( similarly with the 'remove retired devices' button ).23 votesHey,
This is currently possible using Atera's advanced analytics tool.
In order to build a report where the satisfaction comments are visible, simply choose the "ratings" table when building the report.
I am attaching a quick prototype that can be done within seconds. Of course, you can add filtering and additional data (based on Customers/Sites, technicians, ticket open dates etc.)
Feel free to read this KB if you'd like to learn more: https://support.atera.com/hc/en-us/articles/6411995254172-Create-advanced-reports
Yakov
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Recent Processes View (Plus Real-time Notifications)
We will add an 'Recent Processes' option to the menu, enabling viewing of all current processes, and their outcomes, including installation of agents and patch automation profiles, as well as running scripts, and more. Additionally, real-time notification messages will report the outcome of each process.
Is this useful?
What else would you like to see here?20 votes -
Timesheet Report Addition
See 'zero-time entries' tickets, for quick time entry viewing, editing and billing
5 votes -
Timesheet Report
We've added an 'Invoiced' category to the Timesheet report to indicate whether or not an invoice has been generated for the ticket.
1 vote -
Better Automation Reports
We've added the IT Automation Profile name to the email subject of Patch & Automation Feedback emailed reports
1 vote
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