22 results found
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Analytical Reports - Hardware inventory report
It would be great to be able to generate a report that shows all the computers under a client and show at the same time all the hardware information including operating system, cpu, ram amount, hard drive or ssd on the same page.
It seems like a essential feature for this software to be able to have an inventory of a client
659 votesHi,
You upvoted the need for a deeper reporting session here: http://atera.uservoice.com/forums/936306/suggestions/46937614
With that in mind, I’m inviting you to a technical Power User workshop focused on building production-grade Analytical Reports in Atera.
This is the very first webinar of its kind and I'm really excited to see you there!
Join me, live, for:
- A hands-on dive deep into the Analytical Reports UI specifics.
- Building a Hardware Inventory report with an in-depth explanation.
- Building a Software Inventory report + OS info.
- Info on filters, pivots, custom measures, performance tips, scheduling (PDF/CSV/image), and conditional formatting.
Details:
When: Thursday, Dec. 11, 2025, 12PM ET
Length: 60 minutes
RSVP: https://www.atera.com/webinars/analytical-reports-power-user-workshop-111225/
If you’d like me to tailor examples to your environments, hit reply with your top reporting question. Happy to prioritize and adjust the agenda.
Plus, I'll record the session so you can rewatch it whenever you want.
Best regards,
Dima L
Technical Product…
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I'd like to be able to use the "Windows 11 eligibility" field in reports.
The device details page of a windows machine includes the field "Windows 11 eligibility", but that field is absent from Analytic Report Filters. I'd like to be able to include that field in my reports.
2 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users who have access to Analytical reports "Explore" features.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Scheduled reports to have customers name on them, as well as changes to default..
When reports are scheduled they are received with no indication of who the report is for, no specific customer name in the email subject or body. Also, the report is default and has no custom options set as to thresholds for computers. There needs to be a way to show the customers name and keep custom options for thresholds.
7 votesHi,
We're excited to inform you that the feature you suggested is available in Analytical reports for the following Plans: Master / Enterprise (ITD), Power / Superpower (MSP).
For more information, please access this link to read the most recent response from the Product Marketing team.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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BitLocker reporting
Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off
588 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report.
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SNMP Reports of OID Values
We have a printer vendor that asks us to provide page counts for all printers on a monthly basis. It would be useful to be able to schedule a report with the current value for that OID on all selected SNMP monitored printers. I'm sure these reports would also provide valuable daily/weekly/monthly snapshots for other OID values as well.
4 votesHi,
We're excited to inform you that the feature you suggested has been implemented, please review the most recent comment from us here:
http://atera.uservoice.com/forums/936306/suggestions/48447695
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Devices - Reboot required (report / visualization)
be able to pull a report with devices that are required to reboot.
188 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Missing Software Report
I think it be helpful to be able to run a report to show endpoints that are missing a specific software. I understand that Advanced Filters should be able to point out these endpoints (once current issue is fixed in next release), but a report would be helpful.
79 votesHi,
We're excited to inform you that the feature you suggested has been implemented.
Please access the link and review the latest comment from our Product Marketing Team.
Identifying missin software is a challenge, we understand that. With that in mind, we are giving you several options how to resolve it: http://atera.uservoice.com/forums/936306/suggestions/45345682
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Reports/Dashboard with all the available patches
Reports/Dashboard with all the available patches
3 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
More info available here: https://support.atera.com/hc/en-us/articles/16497496781980-Patch-Management-Dashboard
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Patch Status Report to include outdated additional software (chrome, adobe etc)
Currently appears to be a manual process to locate chrome version number (as well as other software).
178 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
Check out the new software inventory preset under advanced reports.
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Generate Report all Devices with Bitlocker enable.
Needs to enable this to perform seamlessly report.
5 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to Power/Superpower (MSP) and Master/Enterprise(ITD) plans.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Timesheet reports for ITD solution
Timesheet Reports needed for ITD:
I did manage to find the advanced reports, but none of them can provide the same information as in the Timesheet Report. I would like a ticket report to include the fields such as Ticket ID, Customer Name, Contact Name, Resolved, Resolved date, Technician name but I do not see any option to generate such a report.
3 votesI'm happy to share we have introduced the timesheet report for our IT Departments solution.
The report can be found under Admin > Reports > Classic Reports.
We hope you enjoy this new addition to our offering!
Yakov
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Auditor Report: Adding HDD & SSD information
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Per each device in the report there should be shown the following details:
HDDManufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA etc.)
Size (in GB) - Exists
Bytes per sector
Partitions
S.M.A.R.T errors
SDD
Manufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA, PCI Express, mSATA, USB..)
Size (in GB)
Partitions
S.M.A.R.T errors
Lifetime value (%)
123 votes -
Adding the custom fields into the Auditor Report
We have added custom field like Warranty Expiry Date, Leasing Agreement No and Leasing Due Date. It will be good to have the data of these custom fields to be included in the Auditor Report when we extract them into Excel. It will be very helpful to keep track the warranty status and leasing status of the workstation fleets. Thank you
26 votesHey everybody,
We're happy to announce we've released your feature request and now you will be able to see custom fields in the Auditor Report.
In addition, the custom fields will be presented in the Auditor report exported PDF or Excel files.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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More granular technician time entries and reporting
It would be good to be able to run daily, weekly, monthly time reports etc that break down the technicians billable, productive and non billable time. For example 'billable' would be a standard rate for that client, 'productive' would be more for things to show the technician is doing work but might not necessarily be billable to the client such as pre-sales, internal documentation etc and non billable would be things like admin, emails, meetings etc.
Currently there is only the 'billable' tick box which isn't helpful really unless they're only doing billable work.48 votesHey,
This is possible via Atera's advanced analytics tool, by building a report on the "Workhours" data.
For more information please refer to the following KB: https://support.atera.com/hc/en-us/articles/6411995254172-Create-advanced-reports
Also, here's a webinar on the matter: https://www.youtube.com/watch?v=NlnANqrl4yA
Feel free to contact our support team for more help on this.
Hope this helps,
Yakov
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send reports as pdfs
Please have automated reports send the file as a pdf instead of a link requiring you to sign in. Or both. We want to be able to send reports to our clients, but right now we have to send them to a technician who opens each one, saves them as a pdf, and then emails them to each client. It is time-consuming. We can't email them directly to the client as none of them use Atera and it makes them log in which confuses them.
37 votesThanks for voting and contributing to Atera! Sending a report PDF file via email is now available with Advanced Reports.
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Software Inventory Report - Device Name
Software Inventory Reports - Device Name Missing
When we view Software Inventory Reports in Atera, we can click the pop out icon under the Number of Devices column to view the device(s) that the software is on, but when we export a report, we don't see the device(s). For my team, this typically leads to me going back into Atera to find that information whenever we're reviewing licensing, tracking down rogue programs, planning to onboard a new client, etc., and then manually adding that in a spreadsheet.11 votesHi,
We're excited to inform you that the feature you suggested has been implemented and is now available to all users.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Comments in Customer Satisfaction Reports
Customer satisfaction survey report does not include the comments added by the customers when they include the rating. This can only be visible from the ticket itself.
It would be nice if the MSP could have a button to select "include all survey comments" for better reporting ( similarly with the 'remove retired devices' button ).23 votesHey,
This is currently possible using Atera's advanced analytics tool.
In order to build a report where the satisfaction comments are visible, simply choose the "ratings" table when building the report.
I am attaching a quick prototype that can be done within seconds. Of course, you can add filtering and additional data (based on Customers/Sites, technicians, ticket open dates etc.)
Feel free to read this KB if you'd like to learn more: https://support.atera.com/hc/en-us/articles/6411995254172-Create-advanced-reports
Yakov
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Add "folder" filter
We can generate auditor reports (and more reports) only by choosing a customer, but if i want just a report for few devices on a customer, i have to create a new customer. You can add a "folder" filter, so we can generate a report just for few devices.
19 votesHi,
We're excited to inform you that the feature you what you are looking for is available in the Analytical Reports using the "Explore" feature.
Please let us know if you would like to know more.
We'll be posting some content on the topic on the Community page and will be doing additional webinars to make everyone aware how to use it and what additional benefits you are getting from having the Analytical Reports.
Thank you for helping us improve Atera!
Best regards,
The Atera Team
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Recent Processes View (Plus Real-time Notifications)
We will add an 'Recent Processes' option to the menu, enabling viewing of all current processes, and their outcomes, including installation of agents and patch automation profiles, as well as running scripts, and more. Additionally, real-time notification messages will report the outcome of each process.
Is this useful?
What else would you like to see here?20 votes -
Timesheet Report Addition
See 'zero-time entries' tickets, for quick time entry viewing, editing and billing
5 votes
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