16 results found
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BitLocker reporting
Add the new BitLocker feature to the Auditor report so we can report on which devices have BitLocker turned on/off
588 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released! You will now be able to see the Bitlocker status as part of the Auditor report.
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Customizable Reports
The ability to custom reports more like a query builder, using field labels. This gives the ability to create a report as needed for OUR business model. Not canned ones. Although they are nice :) The ability to find all customers by tech assigned, or all customers with no tech assigned and their associated open tickets or the devices not online, etc. When you have 500 customers with 3- 30 devices each its challenging. . Currently we have to run a report that is TOO much ( all devices per customer) or not enough ( separate report per device) and…
390 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
hardware inventory report
ability to create a report for all the hardware per client.
468 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Timesheet reports for ITD solution
Timesheet Reports needed for ITD:
I did manage to find the advanced reports, but none of them can provide the same information as in the Timesheet Report. I would like a ticket report to include the fields such as Ticket ID, Customer Name, Contact Name, Resolved, Resolved date, Technician name but I do not see any option to generate such a report.
3 votesI'm happy to share we have introduced the timesheet report for our IT Departments solution.
The report can be found under Admin > Reports > Classic Reports.
We hope you enjoy this new addition to our offering!
Yakov
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Customized Reporting
The current reporting system only allows for us to generate reports with categorization of the tickets based on Product Family. We're extremely interested in seeing if there's any way the reporting functionality will be expanded upon to offer more customization. For example, we currently add custom tags to our Tickets to better filter them and would like to see tags added to analytics to help our company better understand what kind of tickets do we get the most (i.e. Help Desk, Code Requests, Hardware Requests) to better modify our workflow and improve efficiency.
13 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Auditor Report: Adding HDD & SSD information
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Per each device in the report there should be shown the following details:
HDDManufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA etc.)
Size (in GB) - Exists
Bytes per sector
Partitions
S.M.A.R.T errors
SDD
Manufacturer
Model
Media type (e.g Fixed hard disk media)
Serial number
Interface (e.g ATA, SCSI, SATA, PCI Express, mSATA, USB..)
Size (in GB)
Partitions
S.M.A.R.T errors
Lifetime value (%)
123 votes -
Improved Reporting
The report function lacks seriously in all departments. I tried to pull a report for each custmer to see the tickets. And the only report is Timesheets.
Reporting should be of top priority as this is what customers see. The following report will be as an advantage
Total tickets for a customer per day and week and month
This must include time of tickets created and resolvedThe report should contaion the resolution of said tickets
This is just one of the reports. We are considering moving as this has become a function our clients want!
22 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here:
https://support.atera.com/hc/en-us/articles/5666497171612 -
Technician Ticket Report
Hi It would be great if there is a report we can run per Technician that includes the Tickets completed as well as the Time Entries and description of the work that was done.
This would be great if this could be a scheduled report as we need to keep track of what tickets and work was done in each of the tickets and the time spent on the ticket.
55 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here: https://support.atera.com/hc/en-us/articles/5666497171612
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Adding the custom fields into the Auditor Report
We have added custom field like Warranty Expiry Date, Leasing Agreement No and Leasing Due Date. It will be good to have the data of these custom fields to be included in the Auditor Report when we extract them into Excel. It will be very helpful to keep track the warranty status and leasing status of the workstation fleets. Thank you
26 votesHey everybody,
We're happy to announce we've released your feature request and now you will be able to see custom fields in the Auditor Report.
In addition, the custom fields will be presented in the Auditor report exported PDF or Excel files.
Thank you for bringing this request to our attention, hope this makes your day to day easier!
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send reports as pdfs
Please have automated reports send the file as a pdf instead of a link requiring you to sign in. Or both. We want to be able to send reports to our clients, but right now we have to send them to a technician who opens each one, saves them as a pdf, and then emails them to each client. It is time-consuming. We can't email them directly to the client as none of them use Atera and it makes them log in which confuses them.
37 votesThanks for voting and contributing to Atera! Sending a report PDF file via email is now available with Advanced Reports.
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Comments in Customer Satisfaction Reports
Customer satisfaction survey report does not include the comments added by the customers when they include the rating. This can only be visible from the ticket itself.
It would be nice if the MSP could have a button to select "include all survey comments" for better reporting ( similarly with the 'remove retired devices' button ).23 votesHey,
This is currently possible using Atera's advanced analytics tool.
In order to build a report where the satisfaction comments are visible, simply choose the "ratings" table when building the report.
I am attaching a quick prototype that can be done within seconds. Of course, you can add filtering and additional data (based on Customers/Sites, technicians, ticket open dates etc.)
Feel free to read this KB if you'd like to learn more: https://support.atera.com/hc/en-us/articles/6411995254172-Create-advanced-reports
Yakov
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Recent Processes View (Plus Real-time Notifications)
We will add an 'Recent Processes' option to the menu, enabling viewing of all current processes, and their outcomes, including installation of agents and patch automation profiles, as well as running scripts, and more. Additionally, real-time notification messages will report the outcome of each process.
Is this useful?
What else would you like to see here?20 votes -
List of tickets by client
My clients would like a monthly list of tickets, (title, status, time ) , it does not seem possible at the moment.
Maybe a way to customize the fields, and export the list12 votesThanks to you, Atera is better today than it was yesterday! The feature you requested has been implemented and released!
You can read more about Atera’s Advanced Reports capabilities here: https://support.atera.com/hc/en-us/articles/5666497171612
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Timesheet Report Addition
See 'zero-time entries' tickets, for quick time entry viewing, editing and billing
5 votes -
Timesheet Report
We've added an 'Invoiced' category to the Timesheet report to indicate whether or not an invoice has been generated for the ticket.
1 vote -
Better Automation Reports
We've added the IT Automation Profile name to the email subject of Patch & Automation Feedback emailed reports
1 vote
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