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Ideas and Feedback

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259 results found

  1. What would your perfect Xero integration look like?

    What can we add here or improve upon?

    20 votes

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    Released  ·  2 comments  ·  Billing  ·  Admin →
  2. An integration with Bitdefender, a global leader in cyber-security

    79 votes

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    Released  ·  0 comments  ·  Bitdefender  ·  Admin →
  3. A French version of Atera

    32 votes

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    Released  ·  0 comments  ·  Admin →
  4. see all installed antivirus software on the device, to ensure you stay on top of customer security

    24 votes

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    Released  ·  0 comments  ·  Devices  ·  Admin →
  5. See 'zero-time entries' tickets, for quick time entry viewing, editing and billing

    5 votes

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    Released  ·  0 comments  ·  Reports  ·  Admin →
  6. Filter alerts from within the customer's Alerts tab with an advanced filter, for optimal management and tracking

    1 vote

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    Released  ·  0 comments  ·  Alerts  ·  Admin →
  7. Create (or assign an existing ticket) on an alert, from within the customer's Alerts tab

    11 votes

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    Released  ·  0 comments  ·  Alerts  ·  Admin →
  8. We've added device search info such as MAC Address, device name, domain, user, and IP address to the search bar, (no need anymore to check those fields with each new search query).

    0 votes

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    Released  ·  1 comment  ·  Devices  ·  Admin →
  9. We've improved the experience of filling out forms, throughout Atera, by making it harder for them to 'disappear'. Now, the only way to close a form is to click 'Close' or a related action button

    0 votes

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    Released  ·  0 comments  ·  Admin →
  10. We've improved the scripting experience by adding a 'Clone' option within each script throughout Atera

    32 votes

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  11. We've added an 'Invoiced' category to the Timesheet report to indicate whether or not an invoice has been generated for the ticket.

    1 vote

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    Released  ·  0 comments  ·  Reports  ·  Admin →
  12. We've added an advanced filter to the Tickets tab, within a customer (and within a contact as well)

    1 vote

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    Released  ·  0 comments  ·  Tickets  ·  Admin →
  13. Now you can search for devices by public (WAN) and private (LAN) IP addresses

    3 votes

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    Released  ·  1 comment  ·  Devices  ·  Admin →
  14. You can now see all your alerts within a 'customer'. We've added a convenient Alerts tab.

    1 vote

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    Released  ·  0 comments  ·  Alerts  ·  Admin →
  15. This is totally open ended. What features and functionalities are a must here? No need to say 'ticketing'….happily it's being developed as we speak.

    46 votes

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    Released  ·  0 comments  ·  Mobile App  ·  Admin →
  16. Due to recent tax law changes, Atera will begin collecting U.S. state sales tax effective May 1, 2020. If your company is registered as tax exempt, or has a reseller certificate, you can now upload your exemption certificate by logging into Atera and going to Admin (on the side panel) > Tax Administration.

    0 votes

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    Released  ·  0 comments  ·  Billing  ·  Admin →
  17. We've added the IT Automation Profile name to the email subject of Patch & Automation Feedback emailed reports

    1 vote

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    Released  ·  0 comments  ·  Reports  ·  Admin →
  18. We've made it better! Now you can enter 'exit' to end the session, or the 'up arrow' key to repeat the last command

    3 votes

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    Released  ·  0 comments  ·  Admin →
  19. Now see all tickets associated with a contact (not just the most recent 5) within Customer > Contacts > Tickets.

    0 votes

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    Released  ·  0 comments  ·  Tickets  ·  Admin →
  20. Now you can add a new customer right on the Customers page

    2 votes

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    Released  ·  0 comments  ·  Customers  ·  Admin →
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