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13 results found

  1. Warnings about renewing certificates

    32 votes

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    0 comments  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Ben Courtade supported this idea  · 

  2. Check certificate validity

    14 votes

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    1 comment  ·  Ideas and Feedback » Alerts  ·  Admin →
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    Ben Courtade supported this idea  · 

  3. Ability to add New Ranks to list

    10 votes

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    1 comment  ·  Ideas and Feedback » Customers  ·  Admin →
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    Ben Courtade supported this idea  · 

  4. Customer Portal New Password Prompt

    24 votes

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    2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
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    Ben Courtade supported this idea  · 
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    Ben Courtade commented  · 

    Agreed. We are including instructions to click the forgot password link once they reach the portal to set their own password. Emailing passwords is against our internal policies and isn't a good security practice in general.

    It would be usable if it required a change on the first logon, but really we should have a variable available in the email template to include a direct link to set an initial password.

  5. Ticket splitting

    17 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
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    Ben Courtade supported this idea  · 

  6. Parent & Child ticket relations

    66 votes

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    5 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
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    Ben Courtade supported this idea  · 

  7. Improve Logging for Software Updates

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Admin →
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    Ben Courtade shared this idea  · 

  8. Windows update roll back

    130 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Ben Courtade supported this idea  · 

  9. Hardware inventory

    649 votes

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    8 comments  ·  Ideas and Feedback » Reports  ·  Admin →
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    Ben Courtade supported this idea  · 

  10. SNMP: MIB import instead of manual OID typing

    1,026 votes

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    22 comments  ·  Ideas and Feedback » Devices  ·  Admin →
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    Ben Courtade supported this idea  · 

  11. Label printing for assett management

    54 votes

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    4 comments  ·  Ideas and Feedback » Asset management  ·  Admin →
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    Ben Courtade supported this idea  · 

  12. MS Office Updates

    774 votes

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    1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Ben Courtade supported this idea  · 

  13. Software Patches on Patch Management

    20 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Admin →
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    Ben Courtade commented  · 

    Agreed, this would be a very useful thing to have. A previous RMM solution I was using in my previous job had this functionality.

    Ben Courtade supported this idea  ·