Settings and activity

16 results found

1. Ability to CC someone when you create a ticket

   38 votes

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   2 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 30, 2025

2. Allow CC for Tickets created from the Portal

   39 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 30, 2025

3. Display CC in Ticket

   11 votes

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 30, 2025

4. Warnings about renewing certificates

   32 votes

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   0 comments  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 23, 2025

5. Check certificate validity

   14 votes

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   1 comment  ·  Ideas and Feedback » Alerts  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 23, 2025

6. Ability to add New Ranks to list

   10 votes

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   1 comment  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 22, 2025

7. Customer Portal New Password Prompt

   24 votes

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   2 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 22, 2025
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   Ben Courtade commented  ·  Jul 22, 2025  ·  Edit…  ·  Delete…

   Agreed. We are including instructions to click the forgot password link once they reach the portal to set their own password. Emailing passwords is against our internal policies and isn't a good security practice in general.

   It would be usable if it required a change on the first logon, but really we should have a variable available in the email template to include a direct link to set an initial password.

   Save Submitting...

8. Ticket splitting

   21 votes

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   1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 14, 2025

9. Parent & Child ticket relations

   67 votes

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   5 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Ben Courtade supported this idea  ·  Jul 14, 2025

10. Improve Logging for Software Updates

    2 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Ben Courtade shared this idea  ·  Jun 2, 2025

11. Windows update roll back

    132 votes

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    0 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ben Courtade supported this idea  ·  Jun 2, 2025

12. Hardware inventory

    652 votes

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    9 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ben Courtade supported this idea  ·  Jun 2, 2025

13. SNMP: MIB import instead of manual OID typing

    1,030 votes

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    23 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Ben Courtade supported this idea  ·  Jun 2, 2025

14. Label printing for assett management

    56 votes

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    4 comments  ·  Ideas and Feedback » Asset management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ben Courtade supported this idea  ·  Jun 2, 2025

15. MS Office Updates

    774 votes

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    2 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Under Review  ·  AdminGil Givoni (Admin, Atera) responded

    Hi,

    We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

    We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

    
    

    Best regards,

    The Atera Team

    
    

    Ben Courtade supported this idea  ·  Jun 2, 2025

16. Software Patches on Patch Management

    21 votes

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    3 comments  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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    Ben Courtade commented  ·  Jun 2, 2025  ·  Edit…  ·  Delete…

    Agreed, this would be a very useful thing to have. A previous RMM solution I was using in my previous job had this functionality.

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    Ben Courtade supported this idea  ·  Jun 2, 2025