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161 results found

  1. API Create Ticket from AgentID

    1 vote
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Stephen Schillinger shared this idea  · 

  2. Ability to select Source = API for ticket automations

    2 votes
    0 comments  ·  Ideas and Feedback » Tickets  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  3. Add time to a ticket via API

    4 votes
    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  4. We need a feature of API – getting a list of installed applications per agent.

    8 votes
    0 comments  ·  Ideas and Feedback » Reports  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  5. Add AV/Spyware/Firewall Status to Agent API

    18 votes
    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stephen Schillinger supported this idea  · 

  6. Add the ability to see if the User's Helpdesk Agent is "Enabled" or not

    1 vote
    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Stephen Schillinger shared this idea  · 

  7. White label agent name

    162 votes
    7 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  Nir Gilbert responded

    Nice! The feature you requested is being considered for development. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stephen Schillinger supported this idea  · 

  8. Deploy agent from network discovery

    123 votes
    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ’

    ll update you

    once it

    ’

    s been implemented and released!

    Stephen Schillinger supported this idea  · 

  9. Agent Status

    23 votes
    0 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  10. Helpdesk Agent for Mac workstations.

    32 votes
    2 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stephen Schillinger supported this idea  · 

  11. Ability for End User to Run Scripts from Helpdesk Agent

    39 votes
    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being

    reviewed by our product team. We

    ’

    ll keep an

    eye on the number of votes, and let you know if

    a decision is reached to implement. Thank you

    for being a partner in our process!

    Stephen Schillinger supported this idea  · 

  12. Password protect the Atera agent from end-user uninstalls

    1,597 votes
    28 comments  ·  Ideas and Feedback » Agent  ·  Admin →
    How important is this to you?
    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Stephen Schillinger supported this idea  · 

  13. Remote Desktop Server multi-user support for the Helpdesk agent.

    33 votes
    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminProduct Team (Product Team, Atera) responded

    Nice! The feature you requested is being reviewed by our product team. We’ll keep an eye on the number of votes, and let you know if a decision is reached to implement. Thank you for being a partner in our process!

    Stephen Schillinger supported this idea  · 

  14. threshold : list the servers according to their profile

    3 votes
    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  15. Multiple email addresses for a single user

    7 votes
    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  16. Ability to select columns in assets

    6 votes
    0 comments  ·  Ideas and Feedback » Customers  ·  Admin →
    How important is this to you?
    Stephen Schillinger shared this idea  · 

  17. Customer Asset Search

    27 votes
    2 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  18. Using Assets in tickets

    11 votes
    0 comments  ·  Ideas and Feedback » Admin & Core  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  19. Custom Assets View

    15 votes
    0 comments  ·  Ideas and Feedback  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 

  20. In Devices screen, add a "User" column

    2 votes
    0 comments  ·  Ideas and Feedback » Devices  ·  Admin →
    How important is this to you?
    Stephen Schillinger supported this idea  · 
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