Settings and activity

168 results found

1. Automatically Enable 'Availability Monitoring' for newly installed agents

   4 votes

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   1 comment  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Stephen Schillinger commented  ·  Aug 11, 2023  ·  Edit…  ·  Delete…

   If this is added, I would like it available as a choice of default, but not the *New* default.
   I personally don't want it enabled for my system.

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2. Allow Code in the Knowledge Base

   2 votes

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   0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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   Stephen Schillinger shared this idea  ·  Aug 11, 2023

3. Better structure to the KB

   9 votes

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   0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 11, 2023

4. Ticket Checklist

   306 votes

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   22 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Under Review  ·  Gil Givoni responded

   Hi,

   We wanted to let you know that your idea is currently under review by our product team. We are evaluating its alignment with our product roadmap and its potential benefits to our users.

   We appreciate your patience during this process and will update you and the public status of this suggestion once a decision has been made.

   
   

   Best regards,

   The Atera Team

   
   

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   Stephen Schillinger commented  ·  Aug 11, 2023  ·  Edit…  ·  Delete…

   I personally wouldn't even be looking for anything that was too fancy. Just a Drop-down of customizable lists, and simple check-boxes to visually note when one of the tasks was completed.

   For example, a new user setup would be:
   Create AD account
   License email account
   Provide passwords to the user
   ...

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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

5. Scripting tool to open/manage/close ticket

   3 votes

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   1 comment  ·  Ideas and Feedback » IT Automation and Patch Management  ·  Delete…  ·  Admin →
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   Stephen Schillinger commented  ·  Aug 10, 2023  ·  Edit…  ·  Delete…

   This is a huge feature hole imo. We should be able to open tickets from scripts natively as a basic feature.

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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

6. Add API user to the activity logs in Atera so we can track what's been done by API

   9 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

7. Increased API functionality

   26 votes

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   0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

8. API Key Manager / API Security / Expanding capabilities / OpenAPI compliance

   123 votes

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   30 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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   Planned  ·  AdminDima Lukyanenko (Technical Product Marketing Manager, Atera) responded

   Hi,

   Great news! Your idea has been approved and is planned for implementation.

   We appreciate your contribution and will keep you informed about the progress and expected release date, as well as here in the portal.

   [For major features only–] You can also follow this in our Pubic Roadmap.

   
   

   Best regards,

   The Atera Team

   
   

   
   

   Stephen Schillinger supported this idea  ·  Aug 10, 2023
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   Stephen Schillinger commented  ·  Aug 4, 2023  ·  Edit…  ·  Delete…

   I would also like to see this.
   Seems like a no brainer security feature that all of the other players have.

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9. Have separate Read and Read/Write API Keys

   32 votes

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   1 comment  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

10. stop script

    7 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

11. API Create Ticket from AgentID

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stephen Schillinger shared this idea  ·  Aug 10, 2023

12. Ability to select Source = API for ticket automations

    2 votes

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    0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

13. Add time to a ticket via API

    5 votes

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    0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

14. Add AV/Spyware/Firewall Status to Agent API

    18 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

15. Add the ability to see if the User's Helpdesk Agent is "Enabled" or not

    2 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger shared this idea  ·  Aug 10, 2023

16. White label agent name

    164 votes

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    8 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

17. Deploy agent from network discovery

    131 votes

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    4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The

    feature you requested is currently being

    considered for development. Please be patient

    as the process can take a while or even stall to

    make way for other features. We

    ’

    ll update you

    once it

    ’

    s been implemented and released!

    Stephen Schillinger supported this idea  ·  Aug 10, 2023

18. Agent Status

    24 votes

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    0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

19. Bad Mac Support

    132 votes

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    36 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

20. Ability for End User to Run Scripts from Helpdesk Agent

    40 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023