Settings and activity

161 results found

1. API Create Ticket from AgentID

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stephen Schillinger shared this idea  ·  Aug 10, 2023

2. Ability to select Source = API for ticket automations

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   0 comments  ·  Ideas and Feedback » Tickets  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

3. Add time to a ticket via API

   4 votes

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   0 comments  ·  Ideas and Feedback » 3rd Party Integrations  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

4. We need a feature of API – getting a list of installed applications per agent.

   8 votes

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   0 comments  ·  Ideas and Feedback » Reports  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

5. Add AV/Spyware/Firewall Status to Agent API

   18 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

6. Add the ability to see if the User's Helpdesk Agent is "Enabled" or not

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   0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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   Stephen Schillinger shared this idea  ·  Aug 10, 2023

7. White label agent name

   162 votes

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   7 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

8. Deploy agent from network discovery

   128 votes

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   4 comments  ·  Ideas and Feedback » Network Discovery  ·  Delete…  ·  Admin →
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   Planned  ·  AdminProduct Team (Product Team, Atera) responded

   Congratulations on helping shape Atera! The

   feature you requested is currently being

   considered for development. Please be patient

   as the process can take a while or even stall to

   make way for other features. We

   ’

   ll update you

   once it

   ’

   s been implemented and released!

   Stephen Schillinger supported this idea  ·  Aug 10, 2023

9. Agent Status

   24 votes

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   0 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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   Stephen Schillinger supported this idea  ·  Aug 10, 2023

10. Helpdesk Agent for Mac workstations.

    32 votes

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    2 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

11. Ability for End User to Run Scripts from Helpdesk Agent

    39 votes

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    1 comment  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

12. Password protect the Atera agent from end-user uninstalls

    1,610 votes

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    29 comments  ·  Ideas and Feedback » Agent  ·  Delete…  ·  Admin →
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    Planned  ·  AdminProduct Team (Product Team, Atera) responded

    Congratulations on helping shape Atera! The feature you requested is currently being considered for development. Please be patient as the process can take a while or even stall to make way for other features. We’ll update you once it’s been implemented and released!

    Stephen Schillinger supported this idea  ·  Aug 10, 2023

13. Remote Desktop Server multi-user support for the Helpdesk agent.

    33 votes

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    0 comments  ·  Ideas and Feedback » Helpdesk Agent  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

14. threshold : list the servers according to their profile

    3 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

15. Multiple email addresses for a single user

    8 votes

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    0 comments  ·  Ideas and Feedback » Customer Portal & Knowledge Base  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 10, 2023

16. Ability to select columns in assets

    6 votes

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    0 comments  ·  Ideas and Feedback » Customers  ·  Delete…  ·  Admin →
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    Stephen Schillinger shared this idea  ·  Aug 9, 2023

17. Customer Asset Search

    27 votes

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    2 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 9, 2023

18. Using Assets in tickets

    11 votes

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    0 comments  ·  Ideas and Feedback » Admin & Core platform  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 9, 2023

19. Custom Assets View

    15 votes

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    0 comments  ·  Ideas and Feedback  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 9, 2023

20. In Devices screen, add a "User" column

    2 votes

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    0 comments  ·  Ideas and Feedback » Devices  ·  Delete…  ·  Admin →
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    Stephen Schillinger supported this idea  ·  Aug 9, 2023